French Speaking Customer Service
French Speaking Customer Service
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1-3years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements
- Grade 12 or equivalent.
- Tertiary qualification related to position (advantageous)
- Minimum 6 12 months experience in customer service
- Native level fluency in French language: Verbal & Written (advantageous)
- Proficiency in English/French (Read Write Speak)
- Computer Literate
- Confident working with new technologies and systems
- Flexibility to Mauritius time zone
- Valid work permit (where applicable)
- Experience in BPO/contact centre environment advantageous
- The handling of Inbound / outbound calls.
- Answering Customer Inquiries: Addressing customer questions about products services orders and billing.
- Problem Resolution: Investigating and resolving customer complaints and issues efficiently.
- Order Processing: Handling customer orders processing payments and managing returns or exchanges.
- Communication: Communicating effectively with customers via phone email or chat maintaining a professional and helpful demeanor.
- Knowledge Base: Staying informed about products services and company policies to answer customer questions accurately.
- Documentation: Maintaining accurate records of customer interactions and issues.
- Escalation: Knowing when to escalate complex issues to supervisors or other relevant departments.
- Upselling and Crossselling: Suggesting additional products or services to customers when appropriate.
- Data entry: Updating customer information in the company database.
- Feedback: Providing internal recommendations based on customer inputs.
- Problem solver
- Ability to negotiate
- Vibrant and enthusiastic
- Willing to learn
- Team player
- Active listener
- Ability to work in a highpressure environment
- Intrinsically motivated and targetdriven
- Must be energetic selfmanaged and target driven.
- Must demonstrate willingness to go the extra mile and deliver / exceed expectations.
Requirements: Minimum 6 -12 months of experience in customer service or a related CX role Passion for healthcare
Education
Minimum Matric or equivalent (NQF4
Employment Type
Full Time
