Senior IT Analyst Batch Operations

As a Senior IT Analyst you will embody advanced technical expertise and strategic thinking to drive maturity of IT Service delivery. You will be responsible for managing complex troubleshooting tasks leading the delivery of objectives and key results providing coaching and mentorship to IT analysts to develop their technical skills while also ensuring outcomes are aligned with business objectives.

Role Specific Accountabilities:

• Lead the resolution of complex issues applying a strategic approach to problemsolving and leveraging indepth technical knowledge.
• Oversee the operation of systems and processes ensuring they not only meet but aim to exceed service level agreements through continuous improvement and proactive management.
• Establish strong partnerships with business units infrastructure teams and vendors to drive problem resolution and the successful implementation of strategic projects and initiatives.
• Advocate for the adoption of emerging technologies and practices that can provide tangible benefits and enhance the IT portfolios value.
• Mentor and coach IT analysts guiding their technical development and enhancing the teams overall capabilities.
• Utilize performance metrics to identify trends and support the development of strategies to improve systems performance and mitigate issues.
• Develop and deliver training sessions for endusers on new systems software or processes ensuring user adoption and maximizing the return on IT investments.

Qualifications :

If you possess the following wed like to hear from you:

• Degree in Information Technology Computer Science or a related field
• 59 years of relevant experience (candidate with less experiences will be considered as IT Analyst)
• Deep understanding of ITIL practices and experience with IT service management platforms like ServiceNow or BMC Remedy dashboard/reporting knowledge is an asset
• Proficiency in cloud computing services (e.g. AWS Azure Google Cloud Platform) and experience in managing complex cloud infrastructure projects.
• Advanced knowledge of database administration data modeling and performance tuning particularly with Oracle and SQL Server.
• Indepth knowledge of cybersecurity principles risk management and experience with implementing security measures.
• Be available for oncall rotation
• Strong organizational skills and planning prowess with excellent attention to detail.
• Through understanding of schedulers/jobs and SLA practices.

Additional Information :

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At CPP Investments we are committed to diversity and equitable access to employment opportunities based on ability.

We thank all applicants for their interest but will only contact candidates selected to advance in the hiring process. 

Our Commitment to Inclusion and Diversity:

In addition to being dedicated to building a workforce that reflects diverse talent we are committed to fostering an inclusive and accessible experience. If you require an accommodation for any part of the recruitment process (including alternate formats of materials accessible meeting rooms etc. please let us know and we will work with you to meet your needs.

Disclaimer:

CPP Investments does not accept resumes from employment placement agencies headhunters or recruitment suppliers that are not in a formal contractual arrangement with us. Our recruitment supplier arrangements are restricted to specific hiring needs and do not include this or other website job postings. Any resume or other information received from a supplier not approved by CPP Investments to provide resumes to this posting or website will be considered unsolicited and will not be considered.  CPP Investments will not pay any referral placement or other fee for the supply of such unsolicited resumes or information.

Remote Work :

No

Employment Type :

Fulltime