IT Support Engineer - Entry Level
IT Support Engineer - Entry Level
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Salary Not Disclosed
1 Vacancy
Job Description
Boston Engineering is looking for an IT Support Engineer to assist with managing our internal help desk in a Windows/macOS environment. In this role youll be responsible for supporting endusers by troubleshooting researching and resolving a variety of technical issues. Youll handle support requests via phone email chat and direct inquiries ensuring that each issue is documented tracked and resolved in a timely manner.
Successful candidates will have a strong background in computer systems and will help manage the Windows/macOS infrastructure of Boston Engineering.
In this role you will:
- Maintain hardware and software on workstations
- Purchase hardware and software to support the infrastructure
- Build and configure new workstations
- Streamline and simplify workstation management processes
- Train users on best practices including security protocols
- Troubleshoot and manage assigned network resources
- Create and maintain ITrelated documentation
You must have:
- Excellent verbal and written communication skills required
- Strong time management skills
- Be wellversed in the opensource landscape
- Experience with both Windows and macOS systems
This role is restricted to US persons (i.e. US citizens permanent residents and other protected individuals under the Immigration and Naturalization Act 8 USC 1324b(a)3 due to access to exportcontrolled technology. Boston Engineering will require proof of status prior to employment.
Qualifications :
- Associates Degree in Computer Science Computer Engineering or a related field
- Working knowledge of Unix/Linux and Windows systems
- Proven experience in developing and maintaining IT systems
- Ability to obtain secret clearance
- No relocation assistance available
- 03 years of relevant experience
Preferred Experience:
- Operating Systems: Windows 10 Windows 11 CentOS/Red Hat Ubuntu macOS Android iOS
- Licensing: Microsoft FlexLM SolidWorks Altium
- Programming: Batch PowerShell Bash Python Java Perl
- Infrastructure Applications: Active Directory 365/Azure AD LDAP DNS Apache SVN SSH DHCP
- Engineering Applications: Creo (Pro/E) SolidWorks OrCAD MathCAD Matlab Ansys Altium LabVIEW
- Security Applications: Sophos Endpoint Sophos UTM PFSense IPTables FirewallD
This is an excellent opportunity for someone looking to grow their IT career with handson experience across a wide range of systems and technologies.
Additional Information :
Location: Officebased role in Waltham MA
Reports to: IT Manager
Salary Range: The final salary offer will be based on individual education skills and experience.
This role is restricted to US persons (i.e. US citizens permanent residents and other protected individuals under the Immigration and Naturalization Act 8 USC 1324b(a)3 due to access to exportcontrolled technology. Boston Engineering will require proof of status prior to employment.
We offer a full employee benefit plan including a matching 401 (k) plan in an open energetic working environment that fosters strong client relationships and an entrepreneurial team spirit.
**Your application will not be considered complete without a submitted writing sample.**
All your information will be kept confidential according to EEO guidelines.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
