Product Support
Product Support
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Job Description
Were a video streaming platform. And we require a German speaking product support talent.
1. Competitive pay model. Active support and performance bonuses.
2. Two months of training will be provided. One year renewable contract with career growth.
3. Health Insurance with Life Insurance and Family Plan (Spouse and Children).
Description:
1. Answering customers queries via phone email or chat troubleshooting.
2. Audience is the premium membership customers.
3. Identifying the clients problem troubleshooting them to find the solution.
4. Documenting each action you take; and categorizing cases and possible bugs.
5. Fix account issues fix playing videos issues or uploading problems.
6. Soft troubleshooting.
Requirements:
1. German C1 Level.
2. English B2 Level.
3. Excellent communication (verbal and written) and interpersonal skills.
4. Quick learner and adaptable to learning new processes concepts and skills with excellent organizational and time management skills.
5. Knowledge of BPO KPIs: CSAT (Customer Satisfaction) NPS (Net Promoter Score) and SLAs (Service Level Agreement).
6. Hold EU ID or Residence Card.
If youre moving in from outside of Portugal then well help you with bureaucracy and provide a bonus to aid you with getting settled.
A great worklife balance environment! Youll love Lisbon a lot with its friendly people beautiful architecture gorgeous nature and Mediterranean climate. Lisbon is a rich in history city and its culture hosting many exciting events every year.
Employment Type
Full Time
