Senior Product Manager Unified Directory

You will step into a pivotal role driving a foundational Visa platform where innovation and technological advancement are at the forefront of our mission. In this position you will lead and shape the future of Visas unified directory ensuring continued security and seamless customer experience across all use cases and credential types. The platform service you will be managing touches nearly every Visa cardholder and every Visa client and supports many other core services across Visa internally. This role is critical to position Visa to be the best way to pay in all digital environments. Drawing on your extensive experience in the digital payments domain and with scaling products you will drive strategy and product management. You will be a member of the Digital Products team within the Consumer Payments Organization at Visa responsible for driving how every Visa payment instrument is used in digital environments. 

The ideal candidate will work with minimal guidance in a fast paced ambiguous work environment and will have the ability to independently translate high level guidance into detailed deliverables. We are seeking a highly motivated individual who thrives in handson environments capable of diving into the work taking ownership and delivering results without the need for constant supervision or managerial oversight. They will demonstrate good interpersonal skills and executive presence especially being able to sell the vision and product to internal stakeholders as well as external clients. We are looking for a unicorn in this role someone who technically adept can work with architects on a new platform is a very creative problem solver and has ability to explain complex/ambiguous solutions simply to an wider set of audience.

Responsibilities:

• Lead the product roadmap and strategy for the Unified Directory: Define a compelling roadmap that enhances credential enrollment and retrieval improves reliability and builds critical infrastructure with clear benefits to our end clients and customers. Develop the longterm vision and set the roadmap to fulfill that vision. 
• Product Delivery: Ensure the Directory is flexible modular and future proof to new data elements and experience use case it must serve  
• Build nextgeneration intelligence: Leverage existing Visa data directories to drive a bestinclass unified directory that ensures we can accurately and securely and seamlessly identify customers from various sources and validate exit points for credential retrieval  
• Collaborate crossfunctionally: Partner closely with engineering architecture legal privacy sales risk compliance and customer support teams to make informed decisions on product direction technical tradeoffs and client experience enhancements. 
• Champion the customer: Understand the varying needs of our issuing clients wallets and payment service providers and merchants/acquirers to ensure usability and futureproofing our of Directory. Have a broad lens of who the customer is your customer is internal Visa product developers who will use our Unified Directory as well as our clients such as Issuers PSPs Merchants.  
• Navigate complexity with confidence: Provide clarity in ambiguous situations set clear priorities and maintain focus on delivering measurable business outcomes. Spot risks find opportunities identify competitive landscapes and emerging trends and understand implications breaking insights down into pragmatic actions.  
• Champion GenAI: Understand how to use GenAI to build and release product faster better. Ensure Visas Directory solves for future agentic AI use cases.  
• TwoSided Network Approach: Deeply understand the need to simultaneously scale a twosided network. You will need to work closely with our supply side API owners to enroll data into the directory and with our demand side API/SDK owners to ensure the exit points can be trusted and verified for retrieval of data.  
• Gain Followership: Build strong collaborative relationships and buyin from the organization across levels and product portfolios. Demonstrated experience working in a matrixed environment at scale partnering across all functions business units 
• Working across geographies is key and gaining buy in and alignment with regional executives is a key aspect of this role 
• Deliver High Quality PM Artifacts: Achieve excellence in quality of PM artifacts (requirements and Epic writing roadmaps backlogs PRDs) and datadriven decision making. Drive a robust software development process that is agile predictable and results oriented. Bring a combination of critical thinking and pragmatic delivery to yield the best shortterm as well as longterm results.
• Demonstrated success in driving positive cultural change and fostering an environment where employees feel connected and motivated to collaborate.  
• Documentation & Best Practices: Develop and maintain detailed platform documentation including architecture diagrams deployment procedures and operational guidelines. Continuously evaluate and implement best practices to enhance platform quality and security. 
• Root Cause Fixer While others may be satisfied with temporary bandaid solutions you see the true source of the problem and cant imagine wasting time on anything besides killing it at its roots. You see the roadblocks in the way that are slowing everyone down and find ways to remove them.  

This is a hybrid position. Expectation of days in office will be confirmed by your Hiring Manager.
 

Qualifications :

Basic Qualifications

• 8 or more years of relevant work experience with a Bachelor Degree or at least 5 years of experience with an Advanced Degree (e.g. Masters MBA JD MD) or 2 years of work experience with a PhD

Preferred Qualifications

• 9 years of work experience with a Bachelors Degree or at least 6 years of experience with an Advanced degree (e.g. Masters/MBA/JD/MD)
• Demonstrated experience in product management preferably with multisided networks and/or database unification. Fintech a plus.
• Track record of product roadmap definition and
• Demonstrated excellence in the areas of customer insight critical thinking and product innovation.
• Agile Methodology: Strong understanding and implementation of Agile frameworks like Scrum or Kanban experience managing software development projects using Agile methodologies.
• Coding and Technical Skills: Being able to understand the codes from the engineering team to drive technical conversations.
• API Development: Know the basics of realtime AI applications and designing RESTful APIs.
• AI Compliance & Guardrails: Understand AI compliance frameworks and best practices for ethical AI usage. Be familiar with implementing guardrails to ensure responsible AI deployment.
• Project Management: Experience leading complex projects from inception to completion with demonstrated ability to drive innovation and continuous improvement across projects with a development team experience managing multiple projects and priorities in a fastpaced dynamic environment.
• Experience working in global organizations and roles that need collaboration with stakeholders partners and development teams spread around the globe gathering regional and global requirements 
• Innovation: A passion for innovation and a commitment to staying up to date with the latest advancements in Generative AI.
• Critical Thinking: Exceptional analytical and problemsolving skills with a knack for making datadriven decisions.
• Communications Skills: Clear concise and influential communication skills with senior leaders and impeccable written communication in both prose and visual presentation.
• SelfAware Learner You know what you know and know what you dont know and are able to quickly learn understand and apply new knowledge
• Great Listener & Question Framer You listen to others with just as much intensity and focus as you do everything else in your life. You know that a good answer to the right question is infinitely better than a great answer to the wrong question.
• Reliability & Accountability When you take on a task or role you get it done and get it done at a high level...no questions asked. You do not require anyone to check in and hold you accountable but you are really good at doing so for other people ensuring they do what they were supposed to do.
• SWAN: Smart Works Hard Ambitious and Nice!

Additional Information :

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel 510 of the time.

Mental/Physical Requirements: This position will be performed in an office setting.  The position will require the incumbent to sit and stand at a desk communicate in person and by telephone frequently operate standard office equipment such as telephones and computers.

Visa is an EEO Employer.  Qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or protected veteran status.  Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 143200.00 to 207800.00 USD per year which may include potential sales incentive payments (if applicable). Salary may vary depending on jobrelated factors which may include knowledge skills experience and location. In addition this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical Dental Vision 401 (k) FSA/HSA Life Insurance Paid Time Off and Wellness Program.

Remote Work :

No

Employment Type :

Fulltime