IT Administrator Business Process Analyst
IT Administrator Business Process Analyst
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0-1years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Competencies and Responsibilities
Zoho Suite Expertise:
Indepth understanding of Zoho One applications (CRM Desk Cliq Connect Projects Inventory Mail Calendar etc. to manage and optimize internal workflows troubleshoot issues and propose improvements.
Technical Administration:
Responsible for configuring and maintaining the system ensuring that all partner and internal processes are properly set up and that data flows seamlessly across applications.
Documentation & Process Mapping:
Ability to create and maintain detailed system documentation including project specifications process maps and diagrams. This includes not only capturing current processes but also designing best practice workflows for continuous improvement.
Reporting and Analysis:
Skilled in generating weekly and monthly reports on both external client projects and internal IT activities. This involves not only data extraction but also analytical insights that can help drive decisionmaking.
Partner Program Support:
Experience with managing partnerrelated activities such as tracking training sessions webinars and sales pipelines ensuring compliance with partner program standards and maintaining uptodate records of all activities.
Communication & Coordination:
Strong communication skills to liaise with various internal teams (IT Sales Partner Program managers) as well as external stakeholders. The candidate must be capable of translating technical details into easily understandable reports and documents.
Requirements
Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Proven experience 3 years) in IT project management, with a focus on delivering software development or technology implementation projects. Strong proficiency in business analysis techniques, including requirements gathering, process modelling, and solution design. Excellent communication skills, with the ability to convey technical information to nontechnical stakeholders effectively. Demonstrated ability to manage multiple projects simultaneously in a fast-paced consulting environment. Project management certification (e.g., PMP, PRINCE2 and business analysis certification (e.g., CBAP, CCBA) advantageous. Experience with agile methodologies (e.g., Scrum, Kanban) and project management tools (e.g., ClickUp, Nifty, Monday, Zoho Projects) is a plus. Experience with SaaS and collaborative platforms (e.g Zoho One, Google Workspace, Microsoft 365 is advantageous.
Employment Type
Full Time
