Receptionist
Receptionist
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Job Description
Receptionist
Leeds City Centre
35 hours a week
25000
Are you passionate about delivering exceptional service and creating an outstanding client experience
Do you thrive in a busy varied professional environment where no two days are the same
We are looking for a Receptionist to take ownership of frontofhouse operations ensuring a worldclass experience for clients visitors and tenants. This role is perfect for someone who loves building relationships solving problems and setting the standard for outstanding customer service.
This is more than just a frontofhouse role it s about delivering a conciergestyle experience and making sure every interaction is seamless.
If you have a background within a customer service focused role this could be the perfect opportunity to be part of a fast growing professional services business based in central Leeds.
The role will support a small team of senior receptionists and will also work closely with the concierge team and the client services team.
What s in it for You
- Chance to join a wellknown and established business that champion diversity flexibility and encourage different ideas and mindsets
- Be part of a supportive and professional team that values collaboration and excellence
- 25 days holiday with the option to buy or sell up to 5 days
- Contributory pension of up to 5
- Private healthcare and death in service benefits
- Cycle to work scheme and gym membership loan/support with deposit loan for buying a new home
- Join a workplace that genuinely values its people with a real focus on employee wellbeing and recognition
- Option to join in on regular team events and social initiatives to create a positive and engaging work culture
What You ll Be Doing
- Ensuring a firstclass welcome for all clients and tenants both in person and virtually
- Acting as the key point of contact for all client servicerelated queries providing expert assistance and proactive support
- Offering conciergestyle services such as booking taxis making restaurant recommendations and arranging other client requests
- Organising resources effectively to ensure the reception and client service areas run smoothly every day
- Handling conflict resolution ensuring client requirements are balanced efficiently
- Liaising with the Facilities Manager on tenant communications and service requirements
- Managing relationships with external providers including catering contractors and ensuring service quality meets expectations
- Maintaining housekeeping standards across the client and reception areas to the highest level
What We re Looking For
- Experience in a customer service ideally clientfacing environment such as reception office management or customer service type role
- A natural problem solver who can anticipate client needs and provide proactive solutions
- Excellent communication skills able to adapt to different clients and stakeholders
- Highly organised with the ability to manage competing priorities and deadlines
- A positive cando attitude with a commitment to delivering exceptional service
If you re looking for a role where you can build strong relationships and lead a firstclass client services team then get in touch with us today for a confidential conversation.
Employment Type
Full Time
