Spanish Customer Service Executive

Job Title: Spanish Customer Service Executive (Onsite & Hybrid)

Location: Lisbon Portugal
Job Type: Fulltime
Department: Customer Service

About CBT Moving:
At CBT Moving were committed to providing our clients with outstanding customer service through innovative solutions and a peoplefirst approach. As we continue to grow and expand were looking for a Spanish Customer Service Executive to join our team in Lisbon. With both onsite and hybrid work options youll be part of a supportive dynamic team that values creativity collaboration and customer satisfaction. If youre passionate about helping people and solving problems this is the role for you!

Position Overview:
As a Spanish Customer Service Executive youll be the voice of CBT Moving for our Spanishspeaking customers. Your role will involve handling inquiries resolving issues and delivering topnotch service that builds lasting customer relationships. Youll play a key role in ensuring customers have a positive experience whether youre answering questions addressing concerns or providing solutions. With the flexibility of both onsite and hybrid work options youll enjoy the perfect balance of collaboration and independence.

Key Responsibilities:

• Customer Support: Respond to Spanishspeaking customer inquiries via phone email and chat delivering exceptional service and assistance.

• Problem Resolution: Troubleshoot and resolve customer issues efficiently offering clear solutions and ensuring high satisfaction levels.

• Product Knowledge: Develop a strong understanding of our products and services to provide accurate information and helpful guidance to customers.

• Customer Engagement: Build strong relationships with customers providing personalized solutions and ensuring they feel heard and valued.

• Order Management: Process customer orders track shipments and ensure timely delivery addressing any concerns along the way.

• Collaboration: Work closely with internal teams to resolve customer issues and improve service delivery processes.

• Documentation & Reporting: Accurately log customer interactions in our CRM system and maintain uptodate records for future reference.

• Feedback & Improvement: Gather customer feedback and insights to help improve our services products and customer care processes.

Requirements:

• Fluency in Spanish (written and spoken) is essential.

• Proficiency in English (written and spoken) to communicate effectively with the international team.

• Previous experience in a customer service role is preferred.

• Excellent communication skills with the ability to convey information clearly and with empathy.

• Strong problemsolving skills and the ability to think on your feet.

• Ability to multitask and manage time efficiently in a fastpaced environment.

• A positive and friendly attitude with a genuine passion for helping others.

• Ability to work independently as well as part of a team.

NicetoHaves:

• Experience with CRM tools (e.g. Salesforce Zendesk).

• Knowledge of customer service best practices and techniques.

• Ability to speak other languages (e.g. Portuguese English) is a plus.

• Experience in the logistics or moving industry is a plus but not required.

Why Youll Love Working with CBT Moving:

• Work Flexibility: Enjoy the flexibility to work onsite or in a hybrid model allowing you to balance your professional and personal life.

• Career Development: We believe in growing talent from within. Youll have access to training professional development and growth opportunities.

• Competitive Salary & Benefits: We offer a competitive salary health benefits and a variety of perks to ensure your wellbeing.

• Vibrant Lisbon: Work in one of Europes most exciting cities known for its culture food history and worklife balance.

• Collaborative & Supportive Team: Be part of a welcoming and inclusive team where everyones contribution is valued and innovation is encouraged.

• Global Company: Join an international team and make an impact with customers all around the world.