French Client Relations Specialist

Job Title: French Client Relations Specialist (Onsite & Hybrid) Join Our team in Lisbon!

Location: Lisbon Portugal
Job Type: Fulltime
Department: Client Relations

About Us:
We are an innovative and fastgrowing company with a strong commitment to delivering outstanding client experiences. We pride ourselves on building lasting relationships with our clients and were looking for a dedicated French Client Relations Specialist to help take our customer satisfaction to new heights. If youre passionate about client success and thrive in a hybrid work environment we want you on our team!

Position Overview:
As a French Client Relations Specialist you will be at the heart of our client support operations ensuring smooth communication and exceptional service. Whether youre meeting clients facetoface or providing assistance remotely you will be the key to fostering longterm relationships with our Frenchspeaking clientele. This is a hybrid position based in Lisbon allowing you the flexibility to work both onsite and remotely.

Key Responsibilities:

• Build and maintain strong longlasting relationships with Frenchspeaking clients ensuring their satisfaction and loyalty.

• Serve as the first point of contact for client inquiries providing timely and effective solutions in French (via email phone and live chat).

• Understand client needs and work with internal teams to develop customized solutions and proactive recommendations.

• Manage client accounts track issues and provide updates ensuring all queries are handled in a professional and courteous manner.

• Organize and conduct meetings (both inperson and virtually) to better understand client needs and maintain a personal connection.

• Coordinate the onboarding process for new clients ensuring a smooth transition and positive experience.

• Identify areas for service improvement collaborating with relevant departments to implement process enhancements.

• Maintain accurate records of all client interactions and activities using CRM tools (e.g. Salesforce HubSpot).

• Act as a brand ambassador promoting company services and value propositions to Frenchspeaking clients.

Requirements:

• Fluency in French (both written and spoken) is a must.

• Proficiency in English (written and spoken) to communicate with international teams.

• Previous experience in client relations customer support or account management ideally in a hybrid or onsite environment.

• Excellent communication and interpersonal skills with a customercentric attitude.

• Strong organizational skills with the ability to manage multiple client accounts and projects simultaneously.

• Ability to build rapport with clients and maintain positive professional relationships.

• A proactive and resultsdriven approach eager to solve problems and drive client success.

• Ability to work both independently and collaboratively in a fastpaced dynamic environment.

NicetoHaves:

• Experience in the tech SaaS or service industry.

• Familiarity with CRM software and tools.

• Previous experience managing clients or accounts in a hybrid work environment.

• Multicultural sensitivity and an understanding of French business culture.

Why Youll Love Working with Us:

• Hybrid Work Flexibility: Enjoy the option to work remotely part of the week while still having the opportunity to collaborate onsite with your team in Lisbon.