Dispute Resolution Specialist
Dispute Resolution Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
We are committed to delivering exceptional customer service and ensuring client satisfaction. Our team is composed of talented individuals who are passionate about their work and strive to uphold our companys values.
The Dispute Resolution Specialist plays a vital role in maintaining positive customer relationships and minimizing potential risks for our company. The ideal candidate will have a strong background in conflict resolution excellent communication skills and a keen attention to detail. As a Dispute Resolution Specialist you will be responsible for investigating and resolving customer complaints managing disputes and ensuring timely and fair resolutions.
Key Responsibilities:
Investigate customer complaints and disputes to determine root causes and identify potential solutions
Communicate effectively with customers internal teams and external partners to gather information and collaborate on resolution strategies
Analyze relevant data and documentation to make informed decisions and recommendations
Mediate negotiations between parties to reach fair and satisfactory resolutions
Document all interactions decisions and outcomes in a clear and organized manner
Identify trends and patterns in customer disputes to proactively address recurring issues
Provide regular updates to management on dispute resolution activities and outcomes
Stay informed about industry regulations and best practices related to dispute resolution
Qualifications:
Bachelors degree in Business Administration Legal Studies or related field
Minimum of 3 years of experience in customer service conflict resolution or related field
Strong analytical and problemsolving skills
Excellent communication and negotiation abilities
Ability to work independently and collaboratively in a fastpaced environment
Proficiency in MS Office and CRM software
Knowledge of consumer protection laws and regulations is a plus
We are an equal opportunity employer and welcome applications from individuals of all backgrounds. If you are a dedicated professional with a passion for resolving disputes and ensuring customer satisfaction we invite you to apply for the Dispute Resolution Specialist position.
Employment Type
Full Time
