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Job Description
R1 RCM India is proud to be recognized amongst Indias Top 50 Best Companies to Work For TM 2023 by Great Place To Work Institute. We are committed to transform the healthcare industry with our innovative revenue cycle management services. Our goal is to make healthcare simpler and enable efficiency for healthcare systems hospitals and physician practices. With over 30000 employees globally we are about 14000 strong in India with offices in Delhi NCR Hyderabad Bangalore and Chennai. Our inclusive culture ensures that every employee feels valued respected and appreciated with a robust set of employee benefits and engagement activities.
Position Summary
This role will be responsible for leading a team of senior associate who are managing digital workforce (bots/automations) for a revenue cycle portfolio ensuring smooth transition of bots from dev to production environment managing escalation of issue to technical as well as operation stakeholders Periodic reporting of bot performance indicators and explanation on the variances tracking new automation opportunities identification and summarizing it with Product Owner (PO) & Intelligent Automation Analyst (IAA).
Skills/Qualifications
Graduation/Equivalent in any discipline (Desirable BCA/. (CS)/ )
Overall 6-8 years experience
2 years of experience in RPA support management (Automation Anywhere and/or UiPath Blue Prism or any other tool)
2 years of experience with a variety of RPA tools and technologies
Experience with US Healthcare (Preferably Revenue cycle management or Insurance)
Demonstrated expertise in managing production support teams
Excellent written and verbal communication skills
Ability to quickly learn new tools/process and adapt to new challenges
Strong knowledge of MS-Office (Excel & PowerPoint)
Stakeholder management & time management skills
Strong knowledge of automation/macros/SQL/bots (digital workforce)
Understanding of workflow-based logic and ability to both understand a business process from a workflow diagram and to conceptualize it as an automated solution
Certification in RPA tools Scrum Project Management (Desirable)
Incident/Change management using ServiceNow (ITIL) and JIRA/Kanban framework. Preferred ITIL/ITSM certification
A self-starter who delivers high quality work and can adapt to new challenges
Strong business acumen & Good troubleshooting skills
Primary Responsibilities
Manage RPA bots automation performance and notify technical owners through incident management process
Coordinates sign-off approvals by business and/or technical staff to certify successful results of deliverable(s) or phase completion including development and deployment
Escalate critical issues to the appropriate stakeholder team (Technology and Operation)
Drives automation opportunity identification and assessment within the existing process
Lead handshake of automated solutions from development to hypercare phase
Publish Weekly Bot Performance Report and KPIs
Leads and/or participates in testing activities including integration testing end-to-end (business process) testing and user acceptance testing
Derive and report KPI variance in benefits/savings from the bot performance
Manage a team that is supporting Digital workforces (Automation/Bots)
Consolidate and review performance of all bots at a business function level
Oversee day to day running of bots using RPA monitoring platforms/control room
Creates and maintains process technical project or other documentation as may be required to support development testing and implementations
Responsible for managing SLA of tickets and quality of resolution
Manage all enablers for analyst for effective root cause analysis
Setup/Conduct Knowledge Transfer (KT)/Cross-Training session for Digital Workforce team
Coordinate and arrange trainings on RPA tools Jira/Scrum/Agile and similar enablers
Successful implementation and improvement of digital workforce performance in a portfolio
Stabilization of bots by agreed timelines
Minimal escalations and meet agreed SLA on the issue resolution
Number of knowledge byte documents reviewed on monthly basis
Periodic stakeholder communication and review meetings on the bot KPIs
Ideas and feedback for optimization and expanding scope of automation
Onboarding new DWSAs and planning KT sessions
Raising request for access which are essential required to run process smoothly
Providing motivation/feedback on project/individual performance
Liasie with the product team to rectifying and resolving the issue in automation production environment
Secondary Responsibilities
Submit and track project ideas to DTO intake process
Gather pre-design materials (process flows SOPs (Standard Operating Procedure) technical details etc.) for new projects
Support GBS/onshore BAs in standing up new DTO projects
Operating Systems/Applications
Automation Anywhere/UiPath/Blue Prism
PowerBI
ServiceNow
Jira
Confluence
MS-Office Suite Applications
SQL Server
ELK
Power Automate
R1 legacy applications
Functional Skills
Analytical / detail orientated.
Team building ability.
Ability to work independently.
Problem solving and decision making.
Client centricity.
Ability to prioritize tasks.
Technical Skills
Strong skills in Microsoft office suite required (e.g. PowerPoint Excel Word Visio and Project)
Experience with Bot development life cycle including requirements definition solution design development testing documentation training deployment operations support and maintenance.
Excellent analytical verbal and written communication skills.
Detailed knowledge on Agile Jira GANTT charts methodologies and tools.
Experience in SQL and SSIS an advantage.
Work Conditions
Ready to work in shifts.
Holiday skeleton support.
Weekend IT maintenance support (As required)
Working in an evolving healthcare setting we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more visit:
Visit us on Facebook
Required Experience:
Unclear Seniority
Employment Type
Full-Time
