Fraud and Dispute Associate

Calling all innovators find your future at Fiserv.

Were Fiserv a global leader in Fintech and payments and we move money and information in a way that moves the world. We connect financial institutions corporations merchants and consumers to one another millions of times a day quickly reliably and securely. Any time you swipe your credit card pay through a mobile app or withdraw money from the bank were involved. If you want to make an impact on a global scale come make a difference at Fiserv.

Job Title

What does a great Fraud & Dispute Associate do
As a Fraud & Dispute Associate you will provide support of Fiserv clients card portfolio chargeback programs (debit credit prepaid). You will investigate claims compare multiple avenues of processing disputes/chargebacks and decide on the best path to resolution.

This position is important and required to ensure that we take care of our clients as well as their customers. This directly follows our Values of earning client trust every day and creating with purpose. You will contribute to efforts small and large!

Responsibilities

• The employee must have the ability to maintain effective time planning organizational skills and time utilization to ensure all processes are completed within timeframes.
• This position involves time sensitive processing of documentation which is critical in working a dispute and if handled incorrectly could pose a negative impact with regards to liability on our behalf.
• Various reject reports are monitored and processed and involve communication to the Specialist/Analyst handling the Case.
• The purpose of this position is to listen to properly document and route cardholders messages about their case to the appropriate team or analyst.
• Various reject reports are monitored and assessed to prevent potential negative impact on Cardholders and Clients.
• Mailroom tasks include forwarding misdirected mail printing and mailing cardholder letters and indexing.
• Maintaining detailed records.
• Daily monitoring of email boxes and fax lines to index documentation and/or route to appropriate analyst.
• Assignment of work for specific clients.
• Find efficiencies to improve processes.
• Identify and escalate priority issues.
• Frequency of duties and responsibilities may vary according to the specific process supported.

Basic Qualifications
High school diploma
0-2 years of financial or customer service experience
Proficient in Microsoft 365 (Outlook Word Excel PowerPoint Teams OneDrive SharePoint)

Preferred Skills
Intermediate computer skills (40 WPM minimum)
Strong problem-solving skills
Strong decision-making skills
Strong communication skills (written and verbal)
Ability to work in a collaborative team environment
Ability to prioritize workload
Knowledge of Regulation E and Regulation Z
Knowledge of Visa and/or Mastercard operating regulations
Experience with electronic funds transfer (EFT)

Benefits
Health. Medical dental vision life insurance and disability options
Flexibility. Flex scheduling eligibility after 180 days of employment hybrid work arrangements
Work/Life Balance. Paid time off
Family Time. Parental bonding leave
Retirement. 401(k) plan with company matching
Education. Tuition reimbursement internal eLearning training and development portal
Investment. Employee Stock Purchase Plan
And more!

Fiserv is a global leader in fintech and payments for over 35 years serving thousands of financial institutions and millions of businesses in more than 100 countries. Our Purpose is to deliver superior value for our clients through leading technology targeted innovation and excellence in everything we do as we process over 40% of the worlds debit and credit transactions.

Issuer Dispute Operations manages fraud and dispute claims on issuers cards across all of Fiservs businesses. From full service to chargebacks to adjustments we are responsible for over a billion dollars worth of consumer dispute issues every year! Join our team and learn about client service data analysis and operations management!

This role is not eligible to be performed in Colorado California District of Columbia Hawaii Illinois Maryland Minnesota New Jersey New York Nevada Rhode Island or Washington.

It is unlawful to discriminate against a prospective employee due to the individuals status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv. Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin gender gender identity sexual orientation age disability protected veteran status or any other category protected by law.

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process please contact. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiservs Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.