Technical Support Specialist
Technical Support Specialist
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Job Description
We are seeking a reliable and techsavvy remote technical support specialist to provide timely courteous and knowledgeable support to our users and clients. This role involves troubleshooting hardware software and network issues delivering excellent customer service and ensuring seamless system functionality. Only U.S. citizens are eligible for this position due to the nature of our clients and data security requirements.
Key Responsibilities:
Provide Level 1 and Level 2 technical support via phone email chat or ticketing systems.
Troubleshoot hardware software connectivity and user account issues in Windows macOS or cloud environments.
Guide users through problemsolving steps and escalate complex issues to higherlevel technical teams when necessary.
Document support interactions solutions and followup actions in a clear and organized manner.
Assist with system setups software installations and remote configurations.
Maintain uptodate knowledge of company products services and system updates.
Ensure all support requests are resolved promptly and professionally.
Follow security protocols and compliance requirements in all support activities.
Qualifications:
U.S. citizenship is required (no exceptions).
2 years of experience in technical support help desk or IT support roles.
Strong understanding of operating systems (Windows/macOS) networking basics and troubleshooting tools.
Excellent communication problemsolving and customer service skills.
Ability to work independently in a remote environment.
Familiarity with remote support tools (e.g. TeamViewer AnyDesk Zoom Remote Desktop etc..
Preferred Skills:
Experience with ticketing systems (e.g. Zendesk Freshdesk Jira ServiceNow).
Knowledge of cloud platforms (e.g. Office 365 Google Workspace AWS).
Certifications such as CompTIA A Network or similar are a plus.
Employment Type
Full Time
