Program Manager - Overnight
Program Manager - Overnight
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Job Description
Role: Program Manager Overnight
Reports to: Director of Interim Housing and Mental Health
Program: 3001 Lancaster Interim Housing
Department: InterimHousing
Location: Kensington Campusnd St West Lancaster CA 93536
Setting:100 Onsite
Schedule: Sunday Thursday 7pm 3:30am
Status:Fulltime/Exempt/Management
Benefits:Medical Vision Dental Life Insurance 403(b) Retirement plan Employee Assistance Program (EAP) etc.
Openings:1
SUMMARY:
The Program Manager will be responsible for administrative oversight and supervision of line staff for this Interim Housing Program for The People Concern. They will also provide strong daytoday administrative and supervisory oversight and ensure successful performancebased outcomes. This position is responsible for maintaining the highest quality services and efficiency of programming while fostering teamwork and integration among staff working in this program. The selected candidate will work Sunday Thursday from 7:00pm 3:30am with the ability to flex their schedule to accommodate oversite of staff working swing and overnight weekdays and all weekend shifts.
Essential Duties and Responsibilities:
- Develop effective relationships with clients using a clientcentered approach that includes motivational interviewing harm reduction and trauma informed care principles
- Work as part of an interdisciplinary team to provide comprehensive integrated care to individuals experiencing homelessness mental illness and substance addiction
- Guide staff ensuring that they are able to implement appropriate interventions to reduce barriers
- Promote opportunities to support critical thinking among team members
- Provide crisis intervention and triage services
- Manage client grievances and ensure timely resolution of client complaints
- Work with the Director and Senior Program manager to ensure that the physical site is wellmaintained and safe
- Provide oversight of the daily operations of shelter including scheduling of staff and making sure that all shifts are appropriately covered
- Work with the management team to provide oncall coverage for emergencies
- Develop expert knowledge of documentation required by the agency and the funders and ensure compliance with documentation standards including electronic databases and paper charts
- Work within the CES system to ensure most vulnerable are being matched to bestfit housing options
- Assist with preparing data for reports to funders and track other data as directed
- Conduct weekly supervision of all direct reports
- Ensure adherence to agency policies and procedures
- Facilitate weekly case conferencing to create a supportive environment and ensure reduction of barriers that prevent an individual from developing an appropriate housing plan
- Complete performance evaluations on all direct reports
- Communicate effectively and in a timely manner with management peers collaborators and funders
- Coordinate and collaborate with other agency programs to provide greater support and assistance to clients in this program
- Maintain client confidentiality at all times while following agency state and HIPAA laws
- Incorporate life skills programming and other milieu and enrichment services into the program design
- Develop and improve programing identify and implement new systems when appropriate manage budgets and participate in hiring of all staff
- Train staff on programmatic expectations including documentation boundaries and strengthbased approach to interventions
- Maintain a current thorough knowledge of community resources and utilize these to provide services to clients
Qualifications:
- Bachelors Degree in Social Work Psychology or related field Masters degree in mental health field (Social Work MFT or Psychology) a plus
- Minimum two years of experience in a nonprofit setting at an agency that provides services to individuals that have a history of homelessness mental illness or are duallydiagnosed
- At least two years of leadership/management experience preferred
- Minimum of two years experience providing Case Management services to homeless population required
- Skilled in nonviolent crisis intervention
- Demonstrated knowledge of issues faced by population served
- Detailoriented with excellent time management organizational written verbal interpersonal presentation teambuilding and computer skills
- Demonstrated ability to handle multiple tasks simultaneously and to work independently and creatively
- Detailoriented with excellent time management organizational written verbal interpersonal team building and computer skills
- Ability to provide some evening and weekend hours to ensure continuity of care
- Oncall 24/7 a requirement
- Proficient in Microsoft Word Outlook Excel and database applications
- Able to obtain and maintain CPR/First Aid certification
- Current and valid California drivers license a reliable personal vehicle with an acceptable driving record.
Preferred Qualifications:
- Bachelors Degree in a relevant field is strongly preferred.
- At least two years of leadership/management experience in an Interim Housing site is preferred
Work Environment:
- Field (may need to travel) and indoor office environment
- On occasion walk or drive to different local sites
- Regularly required to sit stand bend and occasionally lift or carry up to 20 pounds
- Will necessitate working in busy and at times loud environments
- Will be exposed to elements like cold heat dust noise and odor
- May need to bend stoop twist and sit throughout the day
- Able to thrive in a work environment emphasizing teamwork and collaboration
- Respond in a timely manner in all aspects of communication
- Work with minimal supervision
- Perform other duties as assigned
EXPECTED BEHAVIORS OF ALL STAFF
- Act as a role model
- Demonstrate a sense of responsibility
- Continuously learn and improve
- Acknowledge your own areas of improvement
- Hear and provide honest specific and direct feedback
- Create an environment where everyone is welcomed valued and respected
- Collaborate
Equal Opportunity Employer
The People Concern is an equal opportunity employer dedicated to nondiscrimination in employment. We select the most qualified individual for the job basedon jobrelated qualifications regardless of race color age sex religion national origin disability ancestry marital status credit history sexual orientation arrest and court record genetic information veteran status or any other status protected by federal state or other applicable laws.
About the People Concern
The People Concern empowers the most vulnerable among us to rebuild their lives. One of Los Angeles Countys largest social services agencies The People Concern was formed in 2016 in a merger of two trusted social service organizations based in Los Angeles County OPCC and Lamp Community. Informed by more than fiftyeight years of work in the community The People Concern is a leading provider of and advocate for evidencebased solutions to the multifaceted challenges inherent in homelessness and domestic violence.
With compassion and profound respect for those we serve we provide a fully integrated system of care including outreach interim housing mental and medical health care substance abuse services domestic violence services life skills & wellness programs and permanent supportive housing tailored to the unique needs of homeless individuals survivors of domestic violence challenged youth and others who have nowhere else to turn.
The People Concerns model of integrated and comprehensive care empowers our participants to navigate the multifaceted obstacles in their lives become their best selves and ultimately connect with and contribute to their communities.
Benefits & Perks
- Medical Insurance
- Vision Insurance
- Dental Insurance
- Retirement Planning 403b) & Matching
- Paid Holidays
- Paid Vacation Days
- Paid Sick Days
- Employee Assistance Plans (EAP)
- TELUS Health
- Flexible Spending Account (FSA)
- Basic Life / Accidental Death & Dismemberment (AD&D)
- Voluntary Short and LongTerm Disability
- Voluntary Pet Insurance
- Discounts on Hotels Theme Parks Concerts Movies Restaurants & More
- The People Concern University & Certificates
- Corporate Discounts
Other details
- Job FamilyBrooke
- Pay TypeSalary
- Employment Indicator100 in person by JD
- Min Hiring Rate$70500.00
- Max Hiring Rate$75000.00
- Travel RequiredYes
- Required EducationBachelors Degree
- Job Start DateMonday April 7 2025
Required Experience:
Manager
Employment Type
Full-Time
