Technical Writer - Express Scripts Canada
Technical Writer - Express Scripts Canada
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1 Vacancy
Job Description
Are you a technical communicator that continuously seeks to innovate and improve product documentation and processes Do you thrive on learning technologies in a fastpaced agile development environment
ESC is looking for a highlymotivated and engaged Technical Writer to join our Application Delivery team; a selfstarter committed to producing highquality documentation that contributes to the overall success of our products. In this role you will collaborate with multiple stakeholders and subject matter experts to obtain an indepth understanding of our products and deliver documentation on projects across various technology domains.
Your technical aptitude and ability to research combined with your solid writing skills and talent will be key to creating engaging and easy to understand content. Youll look for ways to maximize content reuse and streamline processes while ensuring consistency across our documentation library. Your previous experience creating online content and desire to innovate will help us transition from our traditional PDF library toward a modern online documentation and user assistance infrastructure.
Working Environment: Hybrid 2 days/week onsite
Location: Mississauga Head Office
Key Responsibilities:
Develop and maintain technical and enduser documentation including but not limited to user guides release notes detail design documents and UX copy (labels and messages) for our inhouse software applications
Follow established documentation quality assurance processes and style guidelines
Edit peer work for clarity and consistency across all customerfacing documentation
Coordinate with Translation Services to develop and maintain French documentation
Publish and distribute technical documents to appropriate channels within established timelines
Build an online repository of aids beyond our traditional documentation such as knowledgebase articles infographics and videos
Continually seek opportunities to update your product knowledge innovate documentation deliverables and streamline processes
Quickly learn and adopt technology tools and processes in a fastpaced Agile environment
Actively participate in meetings and demos with a variety of technology and business stakeholders to obtain indepth understanding of ESCs products and features and documentation requirements
Work independently with limited or no supervision to meet deadlines
Manage multiple streams of work with parallel deadlines
Collaborate with team members and contribute to discussions on innovative documentation delivery standards and styles
Qualifications
Certificate in Technical Writing or related experience preferably in an IT/software development environment
Impeccable English writing spelling and grammar skills
Proficient in the following applications:
Adobe FrameMaker
Adobe Acrobat
Microsoft Word
SharePoint
Experience developing online help and knowledgebase articles preferred
Exceptional organizational interpersonal and communication skills
Effective time management and project prioritization skills multitasking
Understanding of Agile development methodology
Experience using Confluence and JIRA preferred
Experience with DITA and XMLbased authoring tools preferred
Considered Assets:
Bilingual (French and English)
Experience with MadCap Flare
Familiar with API documentation for REST APIs
Experience in health claims adjudication or health care insurance benefits
NOTE: Internal candidates should apply before March 20 2025.
Express Scripts Canada is a Cigna company
Express Scripts Canada is a subsidiary of Express Scripts a Cigna company. Cigna Corporation (NYSE: CI) is a global health service company dedicated to improving the health wellbeing and peace of mind of those we serve. Cigna offers an integrated suite of health services through Cigna Express Scripts and our affiliates including medical dental behavioural health pharmacy vision supplemental benefits and other related products.
About Express Scripts Canada
Express Scripts Canada is a leading health benefits manager and has been recognized as one of the most innovative. Our clients include Canadas leading insurers third party administrators and governments. We work with these clients to develop industryleading solutions to deliver superior healthcare in a costcontrolled environment. We provide Active Pharmacy services to more than 7 million Canadian patients and adjudicate more than 100 million pharmacy dental and extended health claims annually. Through our proprietary consumer intelligence clinical expertise and patientsfirst approach we promote better health decisions for plan members while managing and reducing drug benefit costs for plan sponsors.
It will be a condition of employment that the successful candidate obtains an Enhanced Reliability Clearance from the Federal Government. The candidate will be required to provide supporting documentation to receive clearance if required.
We offer a competitive salary and benefits package along with a positive work environment built on solid corporate values integrity mutual respect collaboration passion service and alignment.
We are an equal opportunity employer that promotes a diverse inclusive and accessible workplace. By embracing diversity we build a more effective organization that empowers our employees to be the best that they can be.
We are committed to creating a working environment that is barrierfree and we are prepared to provide accommodation for people with disabilities.
If you require accommodation in completing the online application process please email: Do not email for an update on your application or to provide your resume as you will not receive a response.
Employment Type
Full-Time
