Salesforce Automation Engineer
Salesforce Automation Engineer
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Job Description
Overview
Job Title:Salesforce Automation Engineer
Department: Technical
Reporting To:Director Enterprise Analytics
Employment Type: Full Time
Pay Transparency: $135000.00/yr. to $150000.00/yr.
The anticipated starting salary range for Philadelphiabased individuals expressing interest in this position is $135000.00/yr. to $150000.00/yr.
Salary to be determined by the education experience knowledge skills abilities and location of the applicant as well as internal and external equity.
Location(s): Philadelphia OR New York City
Work Arrangement: Hybrid with Three Days OnSite
Overview:
At Audacy were pushing the boundaries of whats possible with Salesforce. We are constantly exploring how cuttingedge AI and automation can optimize our revenue platforms and propel business growth. This role demands understanding of Salesforces AI/GenAI capabilities and a passion for building intelligent solutions that deliver tangible results.
Reporting to the Director Enterprise Analytics this role joins a team of technical data specialists that understand how to create value for the business through the integration and visualization of data. Understanding the importance of data integrity robust APIs and efficient data flow across the companys multiple systems and departments this role will focus primarily on Salesforce driving the delivery of solutions that integrate flawlessly with our existing infrastructure.
Responsibilities
What Youll Do:
As an AI/Automation Engineer you will be a technical expert in developing and deploying AI and automation solutions within our Salesforce ecosystem. You will be handson with code leveraging your expertise to:
Develop AIpowered applications: Build custom AI models using Einstein AI Salesforces GenAI tools and other relevant technologies to address business challenges across sales marketing and service. This includes tasks such as:
- Customize Salesforce Modeling: Leverage Einstein and AgentForce to increase transparency and success within the sales cycle.
- Natural Language Processing (NLP): Implement Salesforces NLP solutions for sentiment analysis text summarization and chatbot development.
- Automate complex processes: Design and implement sophisticated automation solutions using Salesforce Flow Process Builder Apex and other tools to streamline workflows and increase efficiency. This includes:
Salesforce Flow Orchestration: Develop complex flows to automate lead routing opportunity management and customer onboarding processes.
- Apex Development: Write custom Apex code to extend Salesforce functionality and integrate with external systems.
- Robotic Process Automation (RPA): Explore and implement RPA solutions to automate repetitive tasks and integrate with legacy systems.
- Integrate with Salesforces GenAI Capabilities: Leverage Salesforces generative AI tools to create innovative solutions for revenue generation or operational efficiencies.
AIpowered content generation: Automate the creation of marketing materials sales emails and knowledge articles.
- Code generation: Use GenAI to assist in writing Apex code reducing development time and improving code quality.
- Personalized customer experiences: Develop solutions that deliver dynamic and personalized content based on individual customer needs and preferences.
Tableau experience: Integration experience for customized dashboard development.
- Analyze business requirements and translate them into technical specifications for AI and automation solutions.
- Design develop test and deploy AI models automation scripts and GenAIpowered applications within the Salesforce environment.
- Collaborate with developers architects and business stakeholders to ensure solutions are scalable maintainable and aligned with business needs.
- Monitor the performance and accuracy of AI models and automation processes making adjustments as needed.
- Stay informed about the latest advancements in AI GenAI and automation technologies continuously exploring new ways to innovate within the Salesforce platform.
Qualifications
Qualifications:
- Bachelors degree in Computer Science Engineering or a related field.
- 3 years of experience in Salesforce development including strong proficiency in Apex Visualforce and Lightning Web Components.
- Proven experience in designing developing and deploying AI/ML models using Python or other relevant languages.
- Handson experience with Salesforce AI tools (Einstein AI GenAI) and automation frameworks (Flow Process Builder) preferred.
- Excellent analytical problemsolving and debugging skills.
- Strong communication and collaboration skills.
- Salesforce certifications (e.g. Platform Developer II Application Architect) preferred.
- Contributions to opensource projects or AI/ML communities appreciated.
Key Performance Indicators:
- Automation ROI: the financial return from automation initiatives
- Revenue uplift: including increases in sales lead conversion rates or deal sizes
- Customer impact: the positive impact of AI/automation on customer satisfaction engagement or retention
- Time saved through automation: cost savings and increased productivity contributing to ROI calculations
Important Notes:
Please be aware that Audacy willneverask you to send money at any point during the hiring process. Communication from legitimate Audacy representatives willonly come from email addresses ending in @audacy. If you receive any suspicious requests or communications please verify their authenticity before responding.
About Us
Audacy is a scaled leading multiplatform audio content and entertainment company differentiated by its exclusive premium audio content. Audacy operates one of the countrys two scaled radio broadcasting groups with leading positions across the countrys largest markets as well as one of the countrys largest podcast networks and the Audacy directtoconsumer streaming platform. Audacy is a major event producer and a digital marketing solutions provider and is the unrivaled leader in local news and sports radio. Learn more atwww.audacyincFacebookXLinkedInandInstagram.
EEO
Audacy is an Equal Opportunity Employer. Audacy affords equal employment opportunity to qualified individuals regardless of their race color religion or religious creed sex/gender (including pregnancy childbirth breastfeeding or related medical conditions) sexual orientation gender identity gender expression national origin ancestry age (over 40 physical or mental disability medical condition genetic information marital status military or veteran status or other classification protected by applicable federal state or local law and to comply with all applicable laws and regulations. Consistent with our commitment to equal employment opportunity we provide reasonable accommodations to qualified individuals with disabilities who need assistance in applying electronically for a position with Audacy unless doing so would impose an undue hardship. To request a reasonable accommodation for this purpose please call. Please note that this phone number is to be used solely to request an accommodation with respect to the online application process. Calls for any other reason will not be returned. Reasonable accommodation requests are considered on a casebycase basis.
Employment Type
Full-Time
