Customer Support Team Lead
Customer Support Team Lead
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Job Description
Become a part of a oneofakind sailing yacht booking service. We are the first concierge service for skippers successfully growing on the European market for 7 years: an easy and technologydriven way of renting a sailboat.
SEARADARs Headquarters is in Vilnius Lithuania elected into the top 50 best Lithuanian startups and #3 with the speed of growth metrics.
We are a strong international team of captains IT professionals and sales worldwide.
Tasks
Oversee the daily work of 6 CS managers.
Assist managers in complex cases with clients and charter companies.
Conduct case studies with managers.
Monitor key metrics NPS SLA.
Help to build and improve internal processes.
Assist in the preparation of training materials and internal guides participate in onboarding.
Assist in prioritizing payments to charter companies.
Communicate with charter companies.
Requirements
You have at least 3 years of experience in Customer Success or Customer Support.
You can hear and understand the client and you want to take care of them.
You can structure information build processes and prioritize tasks.
You build good relationships within and between teams.
You can switch between tasks quickly and easily.
Not afraid to take responsibility.
Fluent in Russian.
Fluent in English from B2.
Benefits
- Remote work you can work from anywhere in the world;
- Working mode: 5/2 from 10 to 19 . Mon Fri out of season from Tue to Sat in season.
- Opportunity for professional development and training;
- Participation in corporate trips once a year we organize a week of sailing experience for all employees of the company;
- Flexible calendar of holidays our employees live in different countries so we offer them the opportunity to form their own calendar of holidays.
Employment Type
Full Time
