Reservations Agent
Reservations Agent
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Job Description
As a Reservations Agent you will play a key role in driving hotel performance and creating memorable experiences for every guest. In this role youll leverage your sales expertise and dedication to exceptional service to maximize occupancy and rates all while ensuring guests feel valued and well cared for.
Key Responsibilities:
- Drive revenue through upselling and crossselling enhancing guest experiences and optimizing hotel performance.
- Respond to phone calls and emails with professionalism offering personalized and efficient service.
- Accurately process guest reservations and input details with meticulous attention to detail.
- Address guest concerns with professionalism and courtesy ensuring positive outcomes.
- Regularly monitor rates and promotions to capitalize on maximum sales opportunities.
Join us and be a part of a team that values innovation service excellence and the chance to make a meaningful impact!
Qualifications :
- Proven experience in a Front Office or Reservations role
- Proficiency in Microsoft Office; experience with Opera Cloud is highly advantageous
- Strong service orientation with exceptional attention to detail
- Ability to work independently take initiative and thrive in a fastpaced environment
- Excellent verbal and written communication skills
- Flexibility to work various shifts including weekends and public holidays
Additional Information :
Why work for Accor
Accor is one of the largest global hospitality businesses with over 5400 Hotels across 110 countries the career development opportunities are endless.
Benefits Your Way
- Immediate access to global accommodation and F&B discounts
- #LearnYourWay with a sophisticated modern training platform which offers a constantly expanding database of free industry focused training.
- Recognition of service anniversaries and Accor Tenure Milestones.
Our Commitment to Diversity & Inclusion.
We are an inclusive employer and our ambition is to attract recruit and develop diverse talent. We offer reasonable adjustments to support you. If you require an adjustment to be made during the recruitment process you are most welcome to let us know.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
