Student Accounts Coordinator
Student Accounts Coordinator
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$ 22 - 24
1 Vacancy
Job Description
Job Details
Description
The Student Accounts Coordinator greets and handles the inquiries registration needs and/or payments of students parents and other visitors to the SFS offices and provides support services for the SFS team. The Coordinator manages the monthly payment plan and transactions associated with admissions deposits and other miscellaneous payments. The Coordinator also assists in the processing of student refunds and responds to email inquiries from students and families.
Duties and Responsibilities
- Manages the Monthly Payment Plan. Process plan enrollments payments and inquiries. Responsible for maintaining payment plan accounts to ensure payments are accurate. Provide followup for delinquent accounts
- Manage the ecommerce platforms for any necessary adjustments changes or additions. This includes posting payments for visiting students and admission deposits. Reconcile uploads to ensure accuracy
- Student Account payment processing and reconciliation. This includes taking payments from students reviewing daily SFS postings scanning checks to bank and bringing cash deposits to the Finance office and assisting with any necessary reconciliation. Post various charges and payments to student accounts. Audit student accounts for refund processing posting refunds as assigned.
- Upload Residential Life charge files.
- Process electronic forms (Dynamic Forms) FERPA Title IV Waivers
- Respond to general student financial services inquiries via walkin traffic the SFS email inbox and call center referrals. Send SFS communications (email blasts) via email/mail merge as needed. Assist in student outreach efforts via phone text and mailings
- Participate in recruitment and retention functions (new student orientations registration nights Admitted Student days Open House MoveIn Day etc.
Qualifications
Required Experience
- 1 to 3 years customer service experience preferably in a higher education environment
- Minimum of Associates Degree
- Attention to detail and basic computer skills
- Excellent public relations oral and written communication and ability to communicate sensitive and/or complex information in a confidential and straightforward manner
- Ability to establish and maintain effective and productive working relationships within a diverse and inclusive environment
- Ability to work under pressure without direct supervision and to remain calm and professional in emotionally charged situations
About Iona University/EEO language
Founded in 1940 Iona University is a mastersgranting private Catholic coeducational institution of learning in the tradition of the Edmund Rice Christian Brothers. Ionas 45acre New Rochelle campus and 28acre Bronxville campus are just 20 miles north of Midtown Manhattan. With a total enrollment of nearly 4000 students and an alumni base of more than 50000 around the world Iona is a diverse community of learners and scholars dedicated to academic excellence and the values of justice peace and service. Iona is highly accredited offering undergraduate degrees in liberal arts science and business administration as well as Master of Arts Master of Science and Master of Business Administration degrees and numerous advanced certificate programs. Iona students enjoy small class sizes engaged professors and a wide array of academic programs across the School of Arts & Science; LaPenta School of Business; NewYorkPresbyterian Iona School of Health Sciences; and Hynes Institute for Entrepreneurship & Innovation. Iona also continues to be recognized in prestigious national rankings. Most recently for 2025 Iona has been named one of the nations best colleges by The Princeton Review The Wall Street Journal Forbes and others. Additionally U.S. News & World Report recognized Iona as one of top colleges for social mobility in the country while Georgetown Universitys Center on Education and the Workforce (CEW) ranked an Iona degree in the top 5 percent nationally for longterm return on investment. Ionas LaPenta School of Business meanwhileis also accredited by AACSB International a recognition awarded to just 6 percent of business schools worldwide.
Iona offers a comprehensive benefits package to all fulltime employees that includes medical dental and vision insurance; flexible spending accounts; retirement plans; life insurance; short and longterm disability; employee assistance program (EAP); tuition remission; and generous time off. For more information on our benefits and working at Iona visit the Human Resources section of our website.
Iona University values and celebrates diversity and is committed to providing a welcoming and inclusive environment for all of our employees and does not tolerate discrimination based on any legally protected characteristic under applicable federal state or local laws. As an equal opportunity employer Iona University encourages applications from qualified candidates who reflect the wider world in which we live.
Required Experience:
IC
Employment Type
Full-Time
