Strategy Manager GTM
Strategy Manager GTM
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Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
Join our team for the opportunity to:
Work with smart passionate people every day
Get extreme ownership over your work and results
Be treated like the expert you are
About the Role
TheStrategy Teamplays a central role in identifying strategic opportunities and driving highpriority initiatives that impact revenue growth market expansion and product strategy. Working crossfunctionally withLeadership Product GoToMarket (GTM) and Customer Research we providedatadriven insightsand execute strategic initiatives that shape the future of our business. We are looking for ahighperforming Strategy Managerwho thrives in a fastpaced environment takes extreme ownership and is eager to diagnose problems analyze solutions and drive implementation to create business impact.
What Youll Do
Data collection & analysis: conduct market and competitor research gather insights through quantitative & qualitative methods (e.g. SQL customer interviews surveys) and develop analytical frameworks to support decision making
Formulate strategic recommendations: communicate the outcomes/insights to various stakeholders to aid strategic decisions and develop action plans for recommendations
Crossfunctional project management: work with leadership and key stakeholders across functions to implement recommendations. Youll be expected to take full ownership of these projects across all phases from early exploration to .
Take full ownership ofhighimpact strategic projectsfrom exploration to .
Work closely withMarketing Sales Engineering Finance and CXto implement strategic initiatives.
Drive initiatives such aspricing strategy customer segmentation and GTM improvements.
Identify inefficiencies andoptimize revenue streamsthrough datadriven decisionmaking.
Support initiatives likeoverage migrations pricing/billing strategy and productmarket fit evaluations.
Monitor and measure business performance identifying trends and opportunities for improvement.
Who You are
34 years experience in consulting finance or other roles requiring a blend of analytical strategic and crossfunctional work.
Strong SQL skills(a must) and proficiency inExcel/Google Sheets.
Ability todevelop and interpret analytical frameworksto drive insights.
Experience withcustomer segmentation forecasting and market research.
Prior experience inhighgrowth startups strategy teams or revenue operations is a plus
Extreme ownership and a bias towards action and are able to thrive in a fastpaced constantly changing work environment
Good interpersonal skills and ability to work and build relationships with a wide range of people and execute on multiple projects simultaneously
Tackle ambiguous openended questions and quickly iterate on solutions
Very strong verbal and written communication skills
Nice to Have
Previous work experience in highgrowth or earlystage startups
Previous experience at anMBB consulting firmortoptier MBA.
Familiarity withecommerce or B2B SaaS industries.
Experience inpricing strategy GTM operations or revenue optimization.
Perks & Benefits
5week vacation
Paid sick leave 15 days)
6 weeks full remote/year
Paid parental leave 16 weeks)
CAD $400/month for lunch expenses (youll have your own Gorgias credit card)
We provide private health insuranceand retirement pension
Get up to CAD $900 to set up your workstation at home (working from home should feel breezy)
Get up to CAD $2600 of learning material and wellness support per year! This includes CAD 1950 for learning material (such as books courses and individual coaching sessions) directly linked to your job scope as well as a CAD 650 wellness budget. Take advantage of these resources to grow in your role and prioritize your personal development and wellness.
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
This role will be Hybrid reporting into our Toronto Office
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Manager
Employment Type
Full-Time
