Senior Duty Manager
Senior Duty Manager
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Job Description
Are you looking to climb the ladder in the hospitality industry Lets start with the good stuff...
What are the benefits
- Qantas & Jetstar Discounts Domestic & International Travel (T&C Apply)
- Hotel discounts worldwide and exclusive travel benefits
- Free staff meals
- Free Parking
- Parental leave
Who are we
Generous attentive and free we ensure that everyone can come as they are and feel like they belong. As one big team we know that only together can we do amazing things! The world is more welcoming when were connected heart to heart. How do we do it We care we dare we place people at the heart of everything we do. We are Accor.
What do we do
Every day we connect with thousands of travellers as they adventure around Australia and the world. Qantas Lounges by Accor provides a relaxing start to a holiday an efficient workspace between flights and a comfortable stop on the way to anywhere. With a range of offerings from upscale to luxury our Lounges receive rave reviews from both our customers and our team.
About the role
Our Senior Duty Manager will provide service from the heart across our 2 Lounges reporting to the Lounge Manager you will be responsible for a team of supervisors and F&B Attendants.
What you will be doing:
- Lead by example to provide efficient friendly & professional food & beverage service to all guests.
- Responsible for managing the front of house operations to ensure we are providing the high quality service to our customers.
- Completion of the Daily Running sheet with full communication across all areas of the lounge including Qantas staff.
- Reporting of sickness absence punctuality etc. issues to the Lounge and T&C Manager.
- Achieve budgets customer satisfaction targets and other business metrics.
- Receive and deal with verbal complaints; forward to the Lounge manager when necessary.
- Communicate directly with your front of house team kitchen team and higher management to provide them with all relevant/ needed information.
- Assist with implement training programs for all employees conduct induction and skills training.
- Maintain standards of hygiene for food handling and presentation as prescribed by council / legislative regulations in accordance with the Lounges and Qantas Food Safety Plan.
- Make sure that an ACCOR and Brand policies are respected.
In this role it is required to have the ability to work a 24/7 rotating roster hold a valid Responsible Service of Alcohol certificate and the ability to pass a Federal Police Clearance to enable your work in the Airport. You must also have Australian working rights to be considered for this role.
Discover a world where life pulses with passion
Diversity & Inclusion for Accor means welcoming each and everyone and respecting their differences by giving priority only to qualities and skills in extending employment and development opportunities. Our ambition is to provide meaningful employment a warm and welcoming culture excellent working conditions and to promote the development of all people including those with disabilities.
When applying do not hesitate to let us know of any specific needs you may have so that we can take them into consideration.
Qualifications :
Your experience and skills include:
- A passion for people and creating the next generation of hospitality leaders.
- Previous experience managing a large team within a Hotel or similar environment.
- Ability to support and guide team members to reach operational expectations
- Strong interpersonal and problem solving abilities.
- Proficient in software operation and usage.
Additional Information :
Employee Benefits for your hard work!
- Work with two iconic businesses and experience the buzz of the airport and the Lounges.
- Excellent working conditions & fantastic career opportunities
- Accor accommodation and F&B discounts worldwide
- Free staff car parking onsite
- Delicious staff meal provided during each shift
- Access to staff dutyfree store
- Permanent position
- Qantas & Jetstar Discounts Domestic & International Travel (T&C Apply)
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
