Agent Lead Agent - Ocean Export Customer Service

• Ensure smooth and timely freight process flow.
• Ensure accurate and timely data entry into our operating system.
• Track and trace Ocean Export files.
• Ensure timely clearance and delivery of freight to customer for all shipments.
• Ensure documents are sent timely and arrival notices communicated to destination for Export shipments.
• Ensure accurate and timely client and vendor billing.
• Interact with our customers in arranging their international shipments meeting customer service standards.
• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customers policies / requirements.
• Understand department process flow constantly looking for areas of improved efficiency.
• Ensure all customers standard operating procedures are followed and updated in the customer Standard Operating Procedure (SOP).
• Meet KPI standards as per the companys procedures.

Support the Supervisor/ Manager in the following areas:

• Allocating workloads monitoring workboard to ensure internal KPIs are met e.g. timely data entry
• Build and maintaining strong relationships with customers
• Assist the manager and supervisor in timely responding to requests for information and with market competitive pricing matching the scope of service required by the customer.
• Assist in retention calls and complete customer reviews with your regular customers to document in the company system
• Monitor invoicing and other companys report where needed.
• Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations.
• Be a guide for the team mentor agents and ensure that positive attitude is maintained within the team
• Allocate workloads within team to ensure smooth operations during peak activity or staff absence.
• Promote productivity tools within the team (e.g. using workboard invoice processing expo
• Be continuously open and positive to implementing new system changes and enhancements with your team.

Qualifications :

• Graduated student from University/ College or equivalent qualification.
• Experiences and understanding of ocean documentation process a plus.
• Proactive strong organizational skills.
• Good computer skills (Excel Word PowerPoint).
• Fluent in English.
• Willing to put extra hours as required.
• Wellorganized innovative selfmotivated.
• Able to work in the team under high pressure and tight deadline.

Additional Information :

Our working conditions
Streamlined structures fast decision making processes attractive and innovative workplaces own training centers and great team spirit.

We focus on organic growth of our people and customers. Promotion from within and high retention of our employees and customers are essential to our success as a service and knowledge based organization.

Behaviours:

Adhere to the companys 10 cultural attributes: Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Package: Expeditors offers excellent benefits

• Includes base salary and 13th month salary. The range will vary depending on the candidates experience and is negotiable.
• Annual Leave
•  Accident Insurance Medical package program
• Social Health and Unemployment Insurance
• Company car company Taxi/Grab account.
• Training and Personnel Development Program

All your information will be kept confidential according to Company guidelines.

Remote Work :

No

Employment Type :

Fulltime