Customer Service Supervisor
Customer Service Supervisor
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Job Description
Job Description
Sales representative supporting internal and external customer and CSE team management.
- Manages large and/or potentially diverse teams of managers and/or senior professionals. Provides input into functional or departmental strategy. Controls resources and policy formation in area of responsibility. Looks beyond existing methodologies and own discipline to define and resolve complex problems.
Duties & Responsibilities
- Maintain CSE teams excellent service and build good rapport with customers (both internal and external stakeholders)
- C4C system usage and data review and update
- Support managers request of related business data report.
- Lead the team to process the works in line with ISO work flow and handle related audit activities.
- Accomplishes staff results by communicating job expectations; planning monitoring and appraising job results; coaching counseling and disciplining employees; developing coordinating and enforcing systems policies procedures and productivity standards.
- Contributes to team effort by accomplishing related results as needed.
- Accomplishes customer service team goals and organization missions by completing related results as needed.
- Primary point of contact between the executives and internal/external clients
- Receive incoming calls and emails; take messages respond appropriately and route correspondence to the appropriate executive of staff member
- Mindful in Health Safety & Environmental (HSE) in day to day work and participate in organization improvement
- Attract potential customers by providing firstlevel support on enquiries relating to John Cranes products and services;
- Open/maintain customer accounts by recording and updating account information;
- Acting the role to communicate related business issues and action points with each department.
- Be the first point of contact for customers complaints ensure followup and escalation of the matter if needed to ensure timely resolution;
- Generate product and service reports by collecting and analyzing customer information;
- Support the sales team by preparing quotations for customers and performing order entries in business enterprise system SAP;
- Follow up on outstanding orders to ensure product delivery is in accordance with promise date; and
- Perform all other relevant tasks as assigned from time to time.
- Any other as assigned
Qualifications :
Experience
57 Years in customer support field
Technical Skills
Diploma in Mechanical Engineering or other discipline
M/S software in preparing report
ERP SAP usage.
People Skills
Selfmotivated with the ability to work both independently or in a team where required
Communication skill
People management
Additional Information :
We offer
Join us and well help build your career with excellent training and opportunities for career growth across the business both locally and globally. Youll experience an inclusive environment with strong leadership and a focus on safety and wellbeing. Youll also have the flexibility to choose from a wide range of benefits to suit your lifestyle offering you and your family support from a health and wellbeing financial and lifestyle perspective.
Join us and work for a worldleader with the benefits and training to reward your dedication and skills. Be part of a team where we are making the world a safer place.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
