Print Support Specialist
Print Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Requirements
Typically requires:
High School Diploma (or equivalent) with additional education preferred
Requires a valid state drivers license and minimum level of auto insurance coverage per company policy for position entails extensive use of personal car while on company business.
Completed classes and experience involving computers electronics mechanics etc. is desired.
IT Help Desk Support experience (application hardware support) preferred
Skills
- healthcare
- print support
Responsibilities
Responsible for the daily monitoring of device service and supply alerts responding to and resolving service requests so device availability meets service level agreements
Performs a full range of servicing and repair service procedures including troubleshooting diagnostics installation component replacement device hot swap removal and retrofits on assigned equipment
Utilizes remote support resources to resolve service issues and minimize dispatch
Escalates issues to Level 2 and technician resource support as necessary
Performs basic and advanced installations sets up IP addresses downloads printer drivers and provides customer training on supported devices
Documents all service call and request activity using OFSC and other applications when applicable
Replenishes and replaces consumables and supplies for devices at assigned locations
Responsible for the accurate management and maintenance of their parts supply and asset inventories
Monitor and return unused and excess RICOH owned supplies as PAR levels dictate
Adheres to IMACD process supporting functional tasks and communicating statuses in a timely manner
Demonstrates technical expertise and good customer relation skills
Achieves expected productivity levels associated with assigned workload and level of experience
Proactively communicates to the customer the status of problem resolution
Provides regular updates including fleet status and performance to the Service Delivery fleet manager(s)
Adherence to all RICOH and Customer safety and security measures
Perform meter read or meter captures at appropriate intervals for accurate billing
May travel between customers buildings and locations within a specified geographic area
Manages device inventory and spares by assuring all records and required mapping is uptodate
Completes technical training on new equipment as assigned
Supports equipment training
Supports inventory and implementation efforts
Completes all required administrative tasks in an accurate and timely manner
Exhibits a professional appearance and positive demeanor
Performs other duties as assigned
Summary
Work Address: Multiple Hospital and Clinic Sites in San Francisco
Dress Code: Smart casual polo shirt khaki comfortable shoes. No jeans.
COVID Requirements: None
Driving: Yes!! driving personal vehicle to and from locations. Package B BG with a MVR check Required!
Interview Type: Virtual via Microsoft Teams
The temp will be responsible for providing customer service support and delivery of supplies to a fleet of copier/printer across hospital campus.
A candidate with Customer Facing experience basic PC technical skill would be successful in this role.
They will be walking around campus to deliver supplies lifting printers that are less than 50 pounds small amount of standing.
Parking will be reimbursed.
***Shift timing***
8:00 AM to 5:00 PM (Mon to Fri)
Job Type: Temp to Engage
Employment Type
Full Time
