Customer Success Associate
Customer Success Associate
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Job Description
The Customer Success Associate will be responsible for managing renewals and retention of an assigned set of accounts. Other responsibilities include driving ongoing adoption processing upsells identifying crosssells and working with other teams within the company to identify ways we can improve the our customer experience.
Responsibilities
Managing the postsales journey of a selected customer group from product launch to expansion and support to contract extension
Proactively addressing the customer group to strengthen product understanding and loyalty
Creating meaningful product presentations
Processing customer inquiries and obtaining feedback
Close collaboration with other teams e.g. support finance content services marketing and product
Identifying additional up and crossselling opportunities
Qualifications :
You enrich our team with:
Strong written and oral knowledge of both German and English
13 years of experience in customer success management account management or comparable experience with a high proportion of customer contact
Your professional demeanor and the ability to actively listen to and understand customers
Smart negotiation skills and good presentation skills
Your independent working style and high problemsolving orientation
Additional Information :
All your information will be kept confidential according to EEO guidelines. Qualified applicants will be asked to complete a 30minute online assessment as a part of your application.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
