247 NOC Operations Engineer
247 NOC Operations Engineer
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Job Description
This hybrid role offers a great balance of home and office working. Youll join your colleagues in your local office at least 2/3 days a week.
As the UKs largest fibreonly network and its only proven wholesale challenger were busy setting new standards for what digital infrastructure can and should be.
Designed from scratch for the internet our network is greener more reliable and ready for the future. The products we provide over it not only lead the market on speed value and service they help businesses to innovate provide entire communities with a better foundation for their digital lives and support economic growth locally and nationally.
What does that mean for you The opportunity to make internet connections (and daily life) a whole lot better for a lot of people!
Joining us as a 24/7 NOC Operations Engineer
As a 24/7 NOC Operations Engineer youll play a vital role in maximising active network availability and performance for our customers through effective monitoring troubleshooting robust change implementation and optimisation. Youll ensure seamless incident and service request management while driving continuous improvements and maintaining a high standard of customer service.
Youll receive a salary of up to 50000 a shift allowance a performance related bonus and a range of benefits to support you across your financial physical and mental wellbeing.
This is some of what you can expect to be doing:
- Continuously monitor network performance uptime and health identifying and resolving issues swiftly
- Diagnose troubleshoot and resolve network outages and degradations escalating complex issues where needed
- Manage incidents and service requests efficiently ensuring compliance with SLAs and maintaining detailed incident reports
- Implement approved changes and interventions to maintain network stability and performance
- Own and manage escalations in coordination with other business teams and third parties including fault logging and ERS
- Review and update NOC documentation regularly to ensure knowledge continuity across the team
What youll bring to the role
Youll be a network engineering professional with previous experience in data centres 1st/2nd line support and ISP or field environments. Youll also have:
- Working knowledge of Cisco IOS IP BGP and associated routing protocols
- Strong troubleshooting skills with a proactive approach to issue resolution
- Ability to translate technical information for nontechnical audiences and provide highquality customer service
- Experience maintaining detailed incident reports and working within SLA guidelines
- Composure and professionalism under pressure with strong organisational skills
Diversity Inclusion & Belonging
Were a Times Top 50 Employer for Gender Equality. Were endorsed by WORK180 and were a partner of Diversifying. We have pledged our commitment to the Armed Forces Covenant and were a Disability Confident Employer. Working together with our Employee Networks were wholly committed to ensuring that our peoples voices are heard and that everyone feels a sense of belonging and pride to be a part of CityFibre. If youd like to explore our culture and values check out The CityFibre Way.
What you can expect from us
We want to offer you all the support you need to thrive inside and outside of work. This means giving you the tools to grow your career with us as well as a comprehensive benefits package that you can adapt to your lifestyle. This includes 25 days annual leave a day off on your birthday a day off to support a charity or organisation of choice a range of wellbeing and savings initiatives including private medical insurance and supportive family friendly and menopause policies.
Qualifications :
CCNA or equivalent Juniper/Nokia certification
ITIL Foundation or higher qualification
Experience with multivendor environments (Juniper/Nokia/Cisco MPLS)
Exposure to GPON XGSPON Ethernet Firewalls SoGEA/DSL and related technologies
Additional Information :
We want to create a sense of belonging for everyone. We celebrate our differences and work to ensure everyone has the best chance to succeed starting with our recruitment process. No matter your background family or carer status ethnicity sexual orientation religion age disability gender or gender identity we welcome your application. If you need any support or reasonable adjustments throughout the application process please email us at We want to help!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
