Senior Project Manager WM
Senior Project Manager WM
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Job Description
We are looking for an experienced Service and Project Manager with over 5 years in a similar role.
Key Responsibilities:
- Manage both traditional and agile projects.
- Lead teams and services ranging from 5 to 20 members.
Main Tasks:
- Act as the primary point of contact with the client ensuring excellent communication.
- Regular updates and reporting on project and service status to the client.
- Oversee team performance and foster a productive work environment.
- Manage project finances including cost control budgeting and forecasting.
- Monitor SLAs and key performance indicators (KPIs) to ensure highquality service delivery.
- Implement the service manual make corrective adjustments and suggest improvements for enhanced efficiency.
- Coordinate the resolution of incidents problems and escalations with the assigned teams.
- Address conflicts that may arise during service delivery and escalate them when necessary.
Qualifications :
Qualifications:
- More than 5 years of proven experience in the role.
- Technical degree PMP ITIL certifications and agile methodologies are a plus.
- Experience in the Insurance industry is highly valued.
- Languages: native/bilingual in Portuguese and fluent in English.
Additional Information :
What We Offer:
- A truly international work environment with a positive and collaborative culture.
- A flexible schedule that promotes worklife balance.
- Continuous learning and development opportunities to grow your skills.
- A hybrid work model that supports remote/OnSite work.
- The chance to be part of a leading technology company with exciting career paths!
If youre seeking a new challenge where you can develop your expertise and work in a vibrant cuttingedge environment we want to hear from you!
Ready to join our team Send us your CV in English and take the first step towards an exciting career at TSystems Iberia!
TSystems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
