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POSITION PURPOSE
The Operations Manager position leads and oversees daily profitability and functionality of all stores ensuring they function effectively and efficiently while maintaining superior product quality trained workforce continual improvement and excellent customer service. The Operations Manager is directly responsible for leading staff productivity managing resources optimizing process workflow implementing basic control procedures ensuring adherence with safety quality and regulatory standards and supporting business growth. This role drives companys financial performance and ensuring the longterm planning for the success and sustainability of both corporateowned bakeshop operations.
BASIC FUNCTIONS
The Operations Manager is directly responsible for the comprehensive management and seamless daytoday operations of all stores and facilities. This role involves overseeing staffing inventory management financial performance and ensuring strict adherence to health safety quality and regulatory standards. The Operations Managers mission includes handling of both strategic and functional coordination with various department heads thirdparty vendors and operations while leading the companys efforts to meet sales and profitability targets installing controls for wastage or losses of resources and products maintain brand reputation hire and train key management positions execute business development initiatives and continually improve the effectiveness and efficiency of the bakeshop operations.
KEY RESPONSIBILITIES
1. Staff Management
Coordinate with subcontractors for manpower coordinators for corporate operations.
2. Operational Efficiency
3. Inventory and Product Management
4. Customer Service and Quality Control
5. Financial Management
6. Health Safety and Facilities Management
7. Sales and Marketing Support
8. Profit Management
9. Business Development and Strategic Planning
REPORT GENERATION
As part of the Operations Managers responsibilities a variety of reports are required to ensure smooth operations and track performance across multiple areas. Below are the key reports that the Operations Manager is expected to generate or oversee:
1. Daily/Weekly Sales Reports
2. Profit & Loss (P&L) Statements
3. Inventory Reports
4. Labor and Staffing Reports
5. Quality Service Cleanliness (QSC) Reports
6. Health and Safety Compliance Reports
7. Financial Forecasting and Budget Reports
8. Marketing and Sales Performance Reports
9. Equipment Maintenance and Repair Logs
10. Customer Feedback and Complaint Reports
12. Store Visit Reports
QUALIFICATIONS/TRAINING AND EDUCATION
EXPERIENCE
SKILLS AND ABILITIES
Core Skills
ProblemSolving: Strong analytical skills to address operational issues and improve business processes and external interfaces.
Analytical Skills: For evaluating store performance budgets and market conditions.
Time Management: Ability to prioritize tasks and manage time effectively to prevent/control losses.
Leadership: Capability to lead and motivate teams to achieve profitability/operational excellence.
Functional Skills
Process Optimization: Expertise in streamlining operations to enhance efficiency.
Inventory Management: Proficiency in managing inventory levels and supply chain logistics.
Quality Control: Skill in implementing and maintaining quality control procedures.
Technical Skills
ERP Systems: Knowledge of enterprise resource planning (ERP) systems like SAP Oracle or other tools.
Data Analysis: Proficiency in analyzing operational data for informed decisionmaking.
Logistics Management: Expertise in managing store supply procurement logistics and distribution processes.
General:
Strong leadership and team management skills with the ability tofoster a highperforming and collaborative work environment.
Proficiency in financial management and inventory control systems.
Solid understanding of health safety and food hygiene regulations.
Excellent communication skills with the ability to handle multiple responsibilities efficiently.
Knowledgeable in labor laws and personnel management.
TASK LIST
Staff Management
1. Recruit train and onboard store managers supervisors FOH and BOH staff.
2. Develop and oversee manpower schedules ensuring optimal staff coverage.
3. Conduct employee performance evaluations and provide constructive feedback.
4. Address workplace concerns and promote team collaboration.
5. Coordinate with manpower agency coordinators for corporate staffing needs.
Operational Efficiency
6. Monitor daily operations to ensure stores run smoothly.
7. Implement and enforce standard operating procedures (SOPs).
8. Review and optimize store processes regularly.
9. Coordinate the acquisition of machines and equipment for new store openings.
Inventory and Product Management
10. Monitor inventory levels and ensure timely supply replenishment.
11. Enforce stock management and cost control measures.
12. Audit inventory to prevent wastage and discrepancies.
13. Collaborate on product demand planning and development.
Customer Service and Quality Control
14. Oversee customer service performance and address complaints promptly.
15. Conduct quality checks to ensure products meet company standards.
16. Monitor and maintain store cleanliness and hygiene (QSC: Quality Service Cleanliness).
Financial Management
17. Prepare and oversee store and operational budgets.
18. Analyze and manage Profit & Loss (P&L) statements.
19. Implement and monitor cashhandling and safekeeping procedures.
Health Safety and Facilities Management
20. Ensure compliance with OSH standards and food safety regulations.
21. Oversee maintenance and repair schedules for equipment and facilities.
22. Manage service contracts and preventive maintenance schedules.
Sales and Marketing Support
23. Collaborate with the marketing team to plan and execute promotional campaigns.
24. Evaluate the effectiveness of marketing initiatives and suggest adjustments.
25. Support the development of local area marketing plans.
Profit Management
26. Monitor costs and propose strategies to improve profit margins.
27. Review financial performance through P&L reports and audits.
28. Conduct periodic audits of cashiering and cashhandling processes.
Business Development and Strategic Planning
29. Lead initiatives to monitor and support store performance through different growth stages.
30. Collaborate in biannual strategic planning sessions.
31. Propose new store expansions and strategic projects.
Report Generation
32. Prepare and submit daily/weekly sales reports.
33. Oversee the generation of monthly P&L statements.
34. Monitor inventory reports labor reports and financial forecasts.
35. Ensure the timely submission of QSC health and safety and store visit reports.
36. Review and act on customer feedback and complaint reports.
Full Time