Workforce Senior Central Planning Lead
Workforce Senior Central Planning Lead
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Salary Not Disclosed
1 Vacancy
Job Description
Job Information:
As a Regional Workforce Sr Lead you will effectively evaluate business processes anticipate requirements uncover areas for improvement and implement solutions and system enhancements through the business rule engine module. Provides daytoday support for the originations resolves issues affecting the organization and ensures the successful of system enhancements through close coordination with Operations.
Location: Hybrid work Alabang Philippines
Job description:
Manage overall capacity planning for multigeo / sites and products
Develop and implement capacity planning strategies to ensure optimal resource allocation
Collaborate with operations workforce management IT and leadership teams to align capacity planning with business goals
Lead a team of capacity planners providing guidance training and performance management
Analyze reporting staffing and scheduling procedures and/or structure on an ongoing basis to ensure maximum effectiveness and efficiency
Proactively provide scheduling analysis recommendations for improvement including headcount requirements longterm planning scheduling and bidding strategies staffing strategies.
Lead capacity planning governance calls
Serve as the Subject Matter Expert representing the business and to provide recommendations for scaling resources efficiently while balancing cost and performance
Establish and maintain operational reporting. Assure accurate and timely distribution to key stakeholders. Reports pertaining to capacity planning billing runrates cost codes headcount and others
Coach train and evaluate Workforce Management Team members skills and understanding on capacity planning
Do auditing and inspections of headcount numbers and reconciliation with each sites and HR
Qualifications:
A bachelors degree in Computer Science or Information Technology Business Operations Management or related field
Minimum of 2 years relevant experience
Technical knowledge of MS office products and google suite
Planning and Organizational skills
Ability to make decisions on complex scenarios and under pressure
ability to work under pressure
attention to details
Strong analytical and problemsolving skills with the ability to interpret complex data
commitment to ownership and accountability
Excellent leadership communication and stakeholder management skills
demonstrated ability to draw on diverse range of information and to be able to formulate a proper conclusion for the management of operational risks and business objectives
well developed technical skills MS Office products and Call Center technologies
Excellent verbal and written communication skills
Willing to work shifting hours weekends and public holidays.
Ability to work in a fastpaced environment with shifting priorities
Benefits:
Competitive salary and benefits package.
Opportunity to work on diverse and exciting projects.
Professional development and training opportunities.
Collaborative and innovative work environment.
Career growth potential within the company.
Employment Type
Full Time
