Team Lead Customer Success
Team Lead Customer Success
Posted on :
28-03-2025
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1 Vacancy
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Job Description
Hello!At Factorial were looking for a **Team Lead Customer Success to help us enhance our customer experience and drive business growth. **Ready to take on the challenge **The Role As a Team Lead of Customer Success you will oversee a dynamic team focused on nurturing and growing our Small Accounts. Your leadership will empower team members to deliver exceptional service ensuring customer satisfaction and retention. You will be responsible for developing strategies that maximize account performance while collaborating with crossfunctional teams to support the clients needs effectively.****Your Responsibilities Include:
- Leading and mentoring the Customer Success team providing guidance and support to achieve targets.
- Developing and implementing account management strategies tailored for Small Accounts clients to enhance satisfaction and retention.
- Monitoring account performance metrics and generating reports for continuous improvement. addressing any concerns or issues promptly.
- Collaborating with Sales Marketing and Product teams to align strategies and ensure a seamless client experience.
- Identifying opportunities for upselling and crossselling within the existing client base.
**Qualifications
- **Proven experience in account management or customer success roles preferably in a B2B environment.
- **Strong leadership skills with experience managing teams and driving performance.
- **Excellent communication and interpersonal skills with the ability to build relationships at all levels.
- **Analytical mindset capable of interpreting data to drive decisions.
- **Ability to thrive in a fastpaced environment while managing multiple priorities.
- **Fluency in English is required.**Perks of Being Part of Our Team
- High growth multicultural and friendly environment
- Private health insurance
- Healthy life with Gympass (Gyms pools outdoor classes)
- Save expenses with Cobee
- Language classes with Yolk Academy
- Breakfast in the office and organic fruit
- Nora and Apetit discounts
- Free caffeine and theine
- Pet Friendly
**About Us
The Factorial team is dedicated to creating an allinone HR software solution that helps SMEs automate HR workflows. We are a fastgrowing company founded in 2016 with a mission to centralize people data and improve decisionmaking processes. With over 900 diverse team members across offices in Barcelona Brazil Mexico and the US we are proud of our multicultural work environment!
**Your Values
- **We own it: We take responsibility for every project. We make decisions not excuses.
- **We learn and teach: Were dedicated to learning something new every day and sharing it.
- **We partner: Every decision is a team decision. We trust each other.
- **We grow fast: We act fast. The worst mistake is not learning from them.
Employment Type
Full Time
Key Skills
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