Schedule Coordinator

Position Title: Schedule Coordinator 
Address : Burlington Ontario L7L 6A4

As part of the Service Operations you will be assisting with the service delivery in your assigned territory.  You will be responsible for the service requests flow through our management system and scheduling and dispatching service technicians to ensure the timely repairs and upgrades of customers equipment.

Principal Responsibilities:

• Be engaged and aware of your Territories overall Service Operations and customer needs.
• Close communication and interaction with the Service Manager and Coordinators.
• Generate new service requests in the system when necessary. Attach all pertinent documentation
• Manage the schedule of service work for assigned customers and field operatives.
• Maintain Planning Board in Siebel to ensure all internal stakeholders can view updated schedule. Proactively communicate with field operatives and local management when needed.
• Track and receive materials required.
• Arrange for necessary rental equipment as well as subcontracting when needed.
• Communicate with customers and internal stakeholders throughout projects.
• Arrange subcontracted services and equipment including rentals.
• Open service requests and schedule field operatives to respond to emergency breakdowns.
• Review invoicing details of completed work before moving forward with the invoicing process.
• Review completed actions in the service request for completion and accuracy.
• Monitor work packages and trackers within the system to ensure the service request are progressing.  Communicate with Service Manager all concerns.
• Create appropriate charge lines for services provided to the customer. Ensure charge lines match customer purchase order when necessary.
• Forward leads by the Field Operatives to designated resources for estimation and quotation
• Perform invoicing preparation daily to meet company standards.
• Continuously maintain the WorkinProgress Report (WIP) ensuring it reflects the current status of active service work.
• Ensure any hourly time issues are addressed before sending jobs to invoicing.
• Coordinate with Service Manager and Territory Operations Manager to make sure problematic jobs receive the proper attention.
• Review job performance and lessons learned while providing feedback to other coordinators or the Sales teams.
• Follow and assist in the enforcement of all safety rules and procedures including those established by the customer.
• Resourceful and willingness to support in emergency breakdowns until customer equipment is functional.
• Other duties as assigned

Qualifications :

EDUCATION: Bachelors degree preferred prior equivalent experience and training will be considered.

EXPERIENCE: Minimum 7 years experience in industrial service and/or dispatching business preferred. Must be customer oriented. Able to prioritize and multitask in a fast pace service environment.  Excellent communication and people skills. Very strong systems and PC skills.

Additional Information :

What were offering inreturn:

• RRSP Match
• Standard Benefits (Dental Vision and Medical)
• Profit Sharing
• Paid Holidays/Vacation
• Personal Emergency Leaves
• Learning Development Programs
• Flexible Hours
• Short & Long term Disability Plans

How to Reach Us

If you dont meet the desired criteria 100 and your resume looks like an experiment Dont worry! Life experience is also important so show us what you can do.

Please send us your meaningful application documents online.

Grow your career with Konecranes and discover exciting opportunities while doing the work you love!

At Konecranes we believe that great customer experience is built on the people behind the Konecranes name. Everything we do we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.

Remote Work :

No

Employment Type :

Fulltime