2025 Internship Intake
2025 Internship Intake
Posted on :
28-03-2025
Employer Active
1 Vacancy
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Job Description
2025 Internship Intake
12 weeks unpaid)
An unpaid internship opportunity exists to join a dynamic team delivering datacentre internet and
voice services across 14 data centres from around Australia. This growing organisation is
experiencing phenomenal growth in their main three product areas:
Internet and Data
Voice and Telephony
Servers and Storage
The role involves providing first level contact and basic IT support to our clients and channel
partners as well as providing our staff with back office support for accounts billing and
order processing. Sales and lead generation is expected within the role in order to provide a
holistic approach to client management. This is a challenging role that will push the
successful candidate to the limit with 100 effort required each and every day into the role.
Duties to include
Provide 1st Level support calls for end customers and channel partners via phone and email support requests.
Liaise with internal and external Level 2 and Level 3 support and update clients on the status of support requests
Assist Level 2 and Level 3 engineers and coordinate with end users fault reports and status updates.
Assisting other team members with Network Operations Centre (NOC) functions and informing end users of scheduled and unscheduled outages
Order and coordinate ADSL NBN and Internet services with carriers for end users and channel partners (via Telstra Wholesale Optus Wholesale AAPT NBNCo etc)
Process voice service orders and assist in the processing of monthly voice billing
Provide quotes for everything from simple ADSL and NBN services through to Ethernet over Copper and Fibre orders and data centre services
Participate in sales and lead generation activities like cold calling business walk canvassing and potential customer canvassing
Computer Server and Router assembly configuration and deployment
Onsite configuration testing and deployment of Internet and voice services
Provide updates to end users and channel partners on Internet/Voice/Server order progress
Assist channel partners and end users with their voice Internet and telephony requirements and configure hosted PBX systems as per end user s requirements.
Create and document procedures for helpdesk and ordering processes to improve office efficiency.
Collection of mail and packages from different VMvault locations and data centres
Basic office cleaning and basic office maintenance
Go the extra mile to give fantastic service to awesome clients and channel partners
Other general office administrative tasks as directed
Requirements
Mandatory Skills
Excellent English skills in both verbal and written communications is mandatory
Tertiary Education within the IT discipline (Degree or TAFE minimum)
Impeccable phone manner as the role is front customer and partner facing
Knowledge of Helpdesk process and escalation procedures
Accuracy and attention to detail
Desirable Skills
Previous experience in order processing and client account management
Technical Support Representative experience
Previous experience working for an IT company working for an ISP or
network provider advantageous
Skills or experience working on ADSL and NBN internet technologies
Experience with Ethernet over Copper and Fibre Internet technologies
would be beneficial
Voice over IP and SIP telephony experience
Sales and customer negotiation or cold calling skills would be advantageous.
Strong work ethic and ability to manage work effectively
Benefits
Whats in it for you
Industry Experience 12 weeks unpaid)
Chance to earn a fulltime position within the company
Small company where you have the chance to make a real difference
Collaborative friendly team culture
Support for training and learning
Working with the best team in the industry learn from our experts
Great office location
Challenging projects and access to new technologies
Work in an environment encouraging you to be the best you can be
Mandatory Skills Excellent English skills in both verbal and written communications is mandatory Tertiary Education within the IT discipline (Degree or TAFE minimum) Impeccable phone manner, as the role is front customer and partner facing Knowledge of Helpdesk process and escalation procedures Accuracy and attention to detail Desirable Skills Previous experience in order processing and client account management Technical Support Representative experience Previous experience working for an IT company, working for an ISP or network provider advantageous Skills or experience working on ADSL and NBN internet technologies Experience with Ethernet over Copper and Fibre Internet technologies would be beneficial Voice over IP and SIP telephony experience Sales and customer negotiation or cold calling skills would be advantageous. Strong work ethic and ability to manage work effectively
Education
IT Background
Employment Type
Full Time
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