Solutions Associate Intern APAC at Finmo
Solutions Associate Intern APAC at Finmo
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Job Description
Ready to dive into the fastpaced world of B2B payments and kickstart an exciting career in fintech
At Finmo we dont just offer internships we launch futures. Get handson experience driving growth building client relationships and contributing directly to our success.
Impress us during your journey and you could land a fulltime role to take your career to the next level!
If youre driven curious and ready to make an impact we cant wait to meet you!
Key Responsibilities:
Technical Point of Contact: Act as the primary point of contact for Finmos fintech clients during their onboarding process ensuring a seamless and positive experience from the outset.
Relationship Building: Build and nurture strong relationships with merchants throughout their journey with Finmo acting as a trusted advisor and technical expert.
Customized Solutions: Provide customized solutions to merchants addressing their unique use cases and business requirements and demonstrating a deep understanding of the payments industry.
Solution Decks and Documentation: Create solution decks and diagrams for initial demos and maintain uptodate solutions documentation. Develop a generic deck for standard use cases to streamline the initial sales process.
Discovery Calls: Participate in initial discovery calls with the sales team to suggest tailored solutions utilizing a problemsolving mindset to think outside the box and address complex challenges in the payments industry.
SelfServe Onboarding: Leverage knowledge and expertise to implement selfserve customer onboarding solutions enabling a scalable and efficient onboarding process.
Onboarding Assistance: Own the account postdeal closure and assist merchants with queries during the onboarding phase ensuring a smooth transition and addressing any concerns that arise.
Technical Support: Provide technical API assistance during the integration phase supporting merchants with troubleshooting and resolving any technical challenges encountered.
UAT and Production Testing: Assist merchants with User Acceptance Testing (UAT) and support them through production testing postUAT signoff ensuring that all issues are resolved before golive.
Communication Bridge: Act as the bridge between merchants and Finmos Tech/Product teams effectively communicating merchant feedback to help enhance and improve the product.
Compliance Collaboration: Work closely with compliance teams to evaluate merchants businesses assess financial risks and recommend solutions that align with Finmos risk appetite while ensuring smooth operations.
Documentation and Handover: Work on comprehensive documentation for the complete handover to the customer success team ensuring a thorough understanding of the merchants setup and needs poststabilization.
Qualifications :
MustHave Skills:
Confident Communication: Ability to engage confidently in conversations with clients and internal teams both oneonone and in group settings.
Fluent in English: Strong command of spoken and written English to effectively communicate with global clients.
Presentation & Document Creation: Proficiency in creating professional and visually appealing solution documents using tools like PowerPoint Google Slides or Confluence.
Good to Have:
REST APIs: Basic understanding of APIs and HTTP methods such as GET PUT POST etc.
Postman: Handson experience with Postman for debugging and testing APIs.
Additional Information :
Takeaways:
Stipend: INR 20000 per month
FullTime Opportunity (FTE): Chance to join us fulltime and elevate your career!
Perks: Daily lunch tea and snacks to keep you fueled!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
