Merchant Advocate

As a Merchant Advocate youll play a key role in assisting customers with credit card and ACH processing ensuring smooth transactions and resolving complex paymentrelated issues. Youll collaborate closely with internal teams to research and troubleshoot merchant concerns while maintaining compliance and delivering an outstanding customer experience.

If you enjoy problemsolving building relationships and working in a fastpaced environment this role is for you!

What Youll Do:

• Investigate and resolve escalated credit card and ACH payment issues for internal and external customers.
• Diagnose and correct merchant account configuration issues.
• Handle sensitive customer interactions with patience and professionalism deescalating concerns and providing clear solutions.
• Assist with the rollout of new payment products and services.
• Collaborate with internal teams to meet merchant service expectations and enhance the overall experience.
• Maintain a deep understanding of payment processing platforms compliance requirements and best practices.
• Serve as an expert in Daxkos paymentrelated products and services providing guidance to both customers and internal teams.
• Follow company policies and compliance guidelines while ensuring highquality service.
• Consistently meet or exceed key performance metrics demonstrating a commitment to excellence.
• Participate in and lead team training sessions to enhance knowledge and expertise.

Qualifications :

What You Bring:

• Strong interpersonal and communication skills including active listening and clear problem resolution.
• A customerfirst mindset with a focus on patience empathy and exceptional service.
• Critical thinking and analytical skills to diagnose and solve paymentrelated issues.
• Ability to collaborate crossfunctionally and build strong working relationships.
• Strong computer and multitasking skills with the ability to manage multiple cases efficiently.
• Selfmotivated with excellent time management and organizational skills.
• Comfort working in a fastpaced highvolume environment while maintaining attention to detail.

Required Qualifications:

• Bachelors degree OR equivalent experience.
• 2 years of experience in customer service.
• 1 year of experience in credit card and ACH processing.
• Demonstrated success managing customer escalations and complex financial projects.

Preferred Qualifications:

• 3 years of customer service experience.
• 2 years of experience in credit card and ACH processing.
• Familiarity with First Data Merchant Services.
• Expertise in credit card processing applications risk management reserves and compliance.

Additional Information :

The salary range for this role is $46400 $69600 per year. Where you fall within the pay range is based on how you demonstrate the attributes and competencies required for the role. We mostly reserve the upper half of our compensation bands for internal growth. In addition to base salary we offer a comprehensive benefits package performancebased incentives and opportunities for growth.

#LIRemote

Daxko is dedicated to pursuing and hiring a diverse workforce. We are committed to diversity in the broadest sense including thought and perspective age ability nationality ethnicity orientation and gender. The skills perspectives ideas and experiences of all of our team members contribute to the vitality and success of our purpose and values.

We truly care for our team members and this is reflected through our offices and benefits and great perks. These perks are only for our fulltime team members. Some of our favorites include:

  Flexible paid time off 
Affordable health dental and vision insurance options
  Monthly fitness reimbursement
  401(k) matching
  NewParent Paid Leave
  Casual work environments
  Remote work

All your information will be kept confidential according to EEO guidelines.

Remote Work :

Yes

Employment Type :

Fulltime