Customer Service and Client Engagement
Customer Service and Client Engagement
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Job Description
Peninsula Plus
An opportunity exists to join the Peninsula Plus Team. We have an incredible culture and support each individual at Pen Plusto feel inspired excited and connected to our work.
We are located on the Mornington Peninsula and have three amazing clinics: Mornington Frankston and Dromana.
Our Team comprises Speech Pathologists Occupational Therapists Psychologists Psychotherapists Social WorkersAllied Health Assistants Specialists and a customer service team of 10. This cooperative and multidisciplinary environment provides varied professional experiences. You will work in a highly supportive environment with a fabulous team of professionals.
Our Customer Service team are responsible for dynamic communication and organisation of support systems that enable our therapists to give their best to their clients and ensure they have a seamless experience.
Our frontofhouse team is our clients first point of contact and represents the face of Pen Plus. We are looking for a warm friendly and personable professional who is highly organised efficient and a multitasking superstar with the ability to prioritise tasks to meet competing deadlines and who is still happy to stop to give the children stickers and stamps and share a quick chat with parents.
The ideal candidate will have:
- Strong interpersonal skills and emotional intelligence.
- Exceptional communication skills demonstrated by professional confident and effective communication with clients referrers and team members.
- Able to work productively within a team environment and ability to communicate with a diverse range of people whilst remaining professional and polite
- Evidence of an advanced ability to prioritise manage deadlines work well under pressure organize effective processes and be accountable for process outcomes
- Knowledge and experience of Medicare claiming and an understanding of the hardware and software that supports these systems
- Strong IT/computer skills with proven proficiency using practice management software. We are predominantly a paperfree practice so the successful applicant must be able to work efficiently with information technology.
- Demonstrated experience in Medical or Allied Health Reception using medical software.
If you seek a longterm position where you can feel valued and make a difference in peoples lives we look forward to hearing from you.
Required
- Current Working with Children Check
- National Police Check
- NDIS Worker Screening Check
Only shortlisted applicants will be contacted.
All applicants must include a cover letter specifying their work availability (days and hours).
Full Time during the week during business hours.
See our Website for more information.
Employment Type
Full Time
