drjobs Front Office Agent العربية

Front Office Agent

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1 Vacancy
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Job Location drjobs

Cairo - Egypt

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Embark on a dynamic role as a Guest Service Agent where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment you will ensure every guest enjoys a seamless and memorable stay providing personalized assistance and exceeding expectations at every touchpoint.

  • Welcome guests upon arrival facilitate efficient checkin processes provide room keys and ensure accurate and timely checkout procedures.
  • Address guest inquiries concerns and requests promptly and professionally offering information about hotel services local attractions and amenities.
  • Handle and resolve guest issues complaints or challenges finding effective and timely solutions to enhance overall satisfaction.
  • Serve as a communication hub between guests and various hotel departments ensuring smooth coordination of services and maintaining accurate records of guest interactions.

Qualifications :

  • Previous Front Office Agent experience preferably in a hotel or hospitality environment for one year
  • Strong knowledge of computer systems including Microsoft Office and hotel management software (e.g. Opera)
  • Excellent communication skills in both English and Arabic and knowledge of additional languages is a plus
  • Ability to work efficiently under pressure and multitask in a fastpaced environment
  • Natural ability to provide authentic friendly and personalized guest service
  • Detailoriented with strong organizational skills
  • Bachelors degree is a must.


Remote Work :

No


Employment Type :

Fulltime

Employment Type

Full-time

Company Industry

About Company

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