Front Office Agent
Posted on :
27-03-2025
Employer Active
1 Vacancy
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Job Description
Embark on a dynamic role as a Guest Service Agent where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment you will ensure every guest enjoys a seamless and memorable stay providing personalized assistance and exceeding expectations at every touchpoint.
- Welcome guests upon arrival facilitate efficient checkin processes provide room keys and ensure accurate and timely checkout procedures.
- Address guest inquiries concerns and requests promptly and professionally offering information about hotel services local attractions and amenities.
- Handle and resolve guest issues complaints or challenges finding effective and timely solutions to enhance overall satisfaction.
- Serve as a communication hub between guests and various hotel departments ensuring smooth coordination of services and maintaining accurate records of guest interactions.
Qualifications :
- Previous Front Office Agent experience preferably in a hotel or hospitality environment for one year
- Strong knowledge of computer systems including Microsoft Office and hotel management software (e.g. Opera)
- Excellent communication skills in both English and Arabic and knowledge of additional languages is a plus
- Ability to work efficiently under pressure and multitask in a fastpaced environment
- Natural ability to provide authentic friendly and personalized guest service
- Detailoriented with strong organizational skills
- Bachelors degree is a must.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
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