ServiceNow Senior Technical Architect
ServiceNow Senior Technical Architect
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Salary Not Disclosed
1 Vacancy
Job Description
As a member of the OI Global Emerging and Collaboration Technologies team you will be responsible for understanding business needs communicating those to the technical resources and validating delivered solutions meet business needs. You will also receive requirements from business stakeholders and convert those requirements into process definitions use cases design documents wireframes user stories and then management or of testing and quality assurance activities and documentation. Your success in this role is determined by enduser satisfaction in the capabilities implemented.
PRINCIPAL ACCOUNTABILITIES
- Learn and maintain comprehensive understanding of business functions and related technologies such as .NET applications web applications Ektron SharePoint Enablon ServiceNow and other solutions as needed.
- Collaborate with business partners product owners global process teams and team members to develop and validate business requirements for new functionality or enhancements.
- Assist global process teams to document and maintain business rules related to web applications Ektron SharePoint Enablon ServiceNow and other solutions as needed
- Drive consistency across platforms by ensuring that the business rules are consistently applied
- Document design specifications configuration and testing and training plans; share/validate them with IT and business users for review and signoff; and oversee completion of same
- Recommend inventive and creative solutions to solve business problems
- Handle multiple project assignments simultaneously if necessary
- Effectively communicate project and support work related status including global knowledge sharing with peers and across IT
SCOPE AND IMPACT
The analyst will be responsible for producing global business requirements resulting in process definitions use cases design documents wireframes user stories testing documentation and other documents as necessary. The job will require the individual to gain a solid understanding of the technical teams capabilities in .NET programming and other related web programming and technologies and have excellent people and communication skills.
Qualifications :
Bachelors degree in Communications MIS Computer Science or equivalent experience
- 7 years of working in IT as a liaison between IT and the Business or in a similar position.
- Certified ServiceNow Administrator (CSA) or 5 years of ServiceNow experience required
- ServiceNow CTA (Certified Technical Architect) preferred
- Prefer 2 years working with ServiceNow flows app engine integration hub enhancements and defects or 5 years administration in a similar SaaS platform
- Strong customer facing and customer service skills is a must
COMPETENCIES
- Strong analytical and problem solving skills
- Excellent oral and written communication and interpersonal skills required
- Strong organization and time management abilities.
- Ability to work flexible hours to meet department needs and timelines
- Ability to develop product requirements based on input gathered from a variety of sources including analysis of results and feedback from the user community
- Ability to develop test conditions and expected results based on the application requirements
- Ability to review project deliverables for completeness and quality and compliance with established project standards
- Ability to document and communicate progress against plans taking corrective action as necessary
- Ability to identify clarify and resolve issues and risks escalating them as needed
- Demonstrated ability to work independently with minimal supervision as well as part of a project team in a cooperative effort
- Selfmotivated and selfdirected
- Ability to juggle multiple priorities and serve many constituencies
Additional Information :
Applicants must be authorized to work for any employer in the U.S. We will not sponsor or take over sponsorship of an employment Visa.
REPORTING RELATIONSHIPS
The analyst will be expected to interface with business partners product owners global process teams and team members. The position will report to a Global Emerging and Collaboration Technologies Team Lead.
TRAVEL REQUIREMENTS
Minimal travel required for this position less than 10.
What we offer at OI:
Salary Range: The expected salary range for this position is between $110000 $140000 and includes a possible 15 bonus. Actual pay will be adjusted based upon candidate experience and other jobrelated factors permitted by law.
OI offers a very generous benefit package some of the highlights are:
- Hybrid work model
- Bonus offered
- Vacation time and paid holidays
- Health dental prescription and vision care coverage
- Generous insurance discounts with participation in Company wellness program
- Wellness incentive where you can earn money for your HSA or HRA
- Group life insurance
- Accidental death & dismemberment insurance
- Voluntary employee and dependent life insurance
- Weekly disability insurance
- Paid sick time
- Parental leave benefits
- 401(k) retirement saving plans with defined contributions
The opportunity to help build something from the ground up new experiences and a culture where you can shine.
OI is committed to fostering an inclusive environment that attracts and embraces the brightest minds and creates a culture that welcomes a diversity of ideas and perspectives while encouraging growth and rewarding performance.
All your information will be kept confidential according to EEO guidelines.
OI is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class. If because of a medical condition or disability you need a reasonable accommodation for any part of the application process or in order to perform the essential functions of a position please contact OI at and let us know the nature of your request and your contact information.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
