Hybrid Customer Support
Hybrid Customer Support
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Job Description
Job Title: Customer Support Specialist (German Dutch English)
Key Responsibilities:
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Provide excellent customer support in German Dutch and English across various channels (phone email chat).
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Resolve customer inquiries issues and requests in a professional and efficient manner.
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Handle productrelated questions troubleshoot technical problems and guide customers through solutions.
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Assist in administrative tasks such as logging inquiries updating customer records and following up on unresolved issues.
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Maintain a high level of customer satisfaction and work to resolve issues within agreed timeframes.
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Collaborate with team members and other departments to provide comprehensive support.
Shift Details:
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24/7 Rotative Shifts: Work in rotating shifts covering the full week including weekends and holidays.
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Shift Duration: Each shift is 7 hours and 30 minutes long.
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Lunch Break: A 30minute lunch break is included during each shift.
Required Skills and Qualifications:
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Fluency in German Dutch and English (both written and spoken).
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Strong communication skills and the ability to empathize with customers.
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Ability to multitask prioritize and manage time effectively in a fastpaced environment.
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Previous customer service experience is an advantage.
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Good problemsolving skills and a customeroriented mindset.
Working Environment:
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The role is hybrid with a mix of onsite and remote work providing flexibility while still requiring some inperson presence in Ghent.
Employment Type
Full Time
