Project Coordinator Manager
Project Coordinator Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary: The Project Coordinator Manager position is responsible for the oversight management and support of the Project Coordinator (PC) team. The scope of management will initially include only FullLine/Bath PCs and will expand to cover all Project Coordinator roles including Repair and PostInstall Customer Care (PICC) positions. The role will directly provide guidance support feedback and training to all Project Coordinators with the goal of achieving 100 procedural adherence achievement of established performance standards and customer experience expectations across all products. This role will collaborate with our Customer Success Manager/Process Engineer role to identify and implementation procedure improvements.
Duties/Responsibilities (in coordination with business area managers/technical trainers):
- Shadow all PCs to learn productspecific procedural requirements; identify procedural deficiencies.
- Analyze and update (as deemed required) all Standardized Operating Procedures for each PC role.
- Develop curriculum and calendar; initiate training (or retraining) in coordination with Dir. of Development
- Communicate all established and updated expectations for each role.
- Develop comprehensive audit and inspection protocols designed to ensure procedural adherence.
- Identify measures of success KPIs reporting capabilities and rhythms calculate monthly incentives.
- Develop and maintain individual and team performance tracking and meeting rhythms.
- Identify failure root causes; recommend remedial actions (i.e. process reengineering technology).
- Develop library of selfpaced modules and online video/interactive training channels with testing.
- Identify tools and technologies capable of assisting in realtime monitoring feedback and coaching.
Required Skills/Abilities:
- Proven success in role of project coordination or similar multicycle support position.
- Adept in process improvement and ability to analyze and modify procedural protocols as required.
- Excellent verbal written and presentation skills.
- Strong timemanagement and organizational skills
- Outstanding listening coaching and leadership abilities.
- Ability to evaluate and correct performance behavior.
- Ability to design and implement effective training and development.
Education and Experience:
- Previous team management experience.
- Proven record of top performance in multistage project management/coordination role.
PJFITZ2025
Employment Type
Full Time
