Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a dynamic and professional Customer Service Representative to join our team. The successful candidate will be responsible for providing outstanding customer support handling inquiries resolving issues and ensuring a positive experience for our clients.
Key Responsibilities:
-
Provide exceptional customer service through phone email and chat.
-
Address customer inquiries complaints and feedback promptly and professionally.
-
Resolve product or service issues by providing effective solutions and alternatives.
-
Process customer orders requests and returns accurately and efficiently.
-
Maintain a deep understanding of the companys products services and policies.
-
Upsell and crosssell products or services to customers as appropriate.
-
Update and maintain customer records in the system.
-
Assist with creating and improving customer service procedures to ensure efficiency.
-
Collaborate with other departments to ensure customer needs are met.
Qualifications & Requirements (South Africa):
-
Minimum: Matric/Grade 12 Certificate.
-
Preferred:
-
Certificate or Diploma in Customer Service Business Administration or related field.
-
12 years of experience in a customer service or call center environment.
-
Proven track record of delivering highquality customer service.
-
Certifications:
-
Customer Service Training Certification beneficial.
-
Call Center Certification or related training advantageous.
Skills & Competencies:
-
Excellent communication skills both written and verbal.
-
Strong problemsolving and conflict resolution abilities.
-
Ability to handle difficult situations with professionalism and empathy.
-
Good time management and multitasking skills.
-
Strong attention to detail and accuracy.
-
Customerfocused with a positive and professional attitude.
-
Proficiency in Microsoft Office and customer management software.
Why Join Us
-
Competitive salary and benefits.
-
Opportunity to grow and advance within the company.
-
A collaborative and supportive team environment.
-
Training and development opportunities to enhance your skills.
This is an excellent opportunity for individuals who thrive in a customercentric role and are passionate about delivering outstanding service.
Employment Type
Full Time
