Technical Service Delivery Manager
Technical Service Delivery Manager
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Job Description
Job Vacancy: TechnicalService Delivery Manager
Location: office Krakw (can be Hybrid)
Contract: FullTime
Job Description:
We are seeking a highly skilled and motivated Technical Service Delivery Manager to join our dynamic team in Europe. You need to be technical ie understand solution architecture of integrating systems the ability to setup a chart in grafana logon to a linux machine and check diskspace understand a bit about patch management. Were looking for someone who understands wellthe job of the engineers.
The ideal candidate will play a pivotal role in ensuring thesuccessful delivery of AWS and onprem focused 24/7 support activitiesmaintaining clientsatisfaction and fostering strong relationships with stakeholders. This roledemands a blend of technical expertise people management acumen andexceptional leadership qualities.
Key Responsibilities:
Service Management
- Oversee the endtoend delivery of 24/7 L2/L3 critical systemstechnical support ensuring constant high quality support level.
- Develop detailed reporting plans manage schedules lead scrums continually evaluate and improve support workflows.
- Support and contribute to investigations of major incidents and actively engage teams inRCA process
- Drive continual automation improvement for all support processes
Client Relationship Management
- Act as the primary point of contact for 2 clients understanding their needs and ensuring their expectations are met or exceeded.
- Conduct monthly reporting meetings with clients to provide updates gather feedback and address any concerns.
- Develop and implement acontinual improvement plan with customers to ensure there is monthly progress and improvements in the support service
Team Leadership
- Lead and mentor a team of 812 technical professionals fostering a collaborative and highperformance work environment.
- Assign tasks monitor progress and ensure team members have the necessary resources and support.
- Organize document and lead handover meetings between support teams
Quality Assurance
- Ensure that all deliverables meet the highest quality standards and adhere to AWS best practices.
- Implement and maintain quality control processes to identify and rectify any issues promptly.
Process Improvement
- Continuously evaluate and improve service delivery processes to enhance efficiency and effectiveness.
- Stay updated with the latest AWS services and industry trends to incorporate best practices into service delivery.
Reporting and Documentation
- Prepare and present regular reports on project status performance metrics and service delivery outcomes to senior management and clients.
- Maintain comprehensive documentation of support activities incident resolutions develop aknowledge base andand participate inclient interactions.
Qualifications and Requirements:
Experience
- Minimum 5 years as a manager and at least 15 years of total experience in IT Operations and applicationsupport focused on systemsupport delivery.
- Experience in some technical parts.
Certifications
- Holding acertificate for AWS technologies would be a positive else you would be expected to learn for it on the job.
Technical Skills
- Basic understanding of AWS services and architecture
- Basic understanding of Networking firewallsand traditional DC servers
- Proficiency in service management tools and methodologies (e.g. Jira confluenceAgile Scrum).
- Demonstrated proficiency in preparing reporting related to contract KPIs business goals and technical progress
Soft Skills
- Excellent communication and interpersonal skills in
- English language (Min C1 level). Swedish or Polish is also an advantage
- Strong leadership and team management abilities.
- Problemsolving mindset with the ability to handle multiple priorities effectively.
- Ability to motivate team under pressure to solve critical incidents
Other Requirements
- Demonstrated ability to efficiently work remotely
- Willingness to travel as needed for client engagements.
Desired Skills
- Experience with DevOps practices and tools.
- Knowledge of IOT and interest in generative AI.
- Proven track record of managing largescale L2/L3 support services.
- Strong analytical and strategic thinking capabilities.
WHAT WE OFFER:
- Competitive salary.
- Opportunity to work with cuttingedge technologies.
- Professional development and certification opportunities.
- A collaborative and inclusive work environment.
- Career growth and advancement opportunities within the company.
ABOUT KOLOMOLO
Kolomolo is a global leader in digital solutions renowned for pushing tech boundaries. As we continue to grow were seeking an experienced SupportService Delivery Manager to join our agile forwardthinking team.
What sets us apart
At Kolomolo we break the corporate mold. We offer:
- Agile Teams & Autonomy: No micromanagement. Youll own your projects and enjoy the freedom to innovate.
- WorkLife Harmony: Inspired by Scandinavian values we prioritize balance and flexibilityremote work and asynchronous collaboration are in our DNA.
- Learning & Growth: Continuous learning is at our core. We reward hard work value smart ideas and foster an environment of mutual respect and trust.
- Inclusive Culture: We believe in working hard and playing harder! Our team is passionate supportive and funloving.
Join Kolomolo and elevate your career with cuttingedge technology a supportive team and a company that truly values your input.
Ready for the next step Apply now and start an exciting journey of growth and innovation with us!
Employment Type
Full Time
