Associate Customer Success Manager - Italian speaker
Associate Customer Success Manager - Italian speaker
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Job Description
What you get to do in this role:
The role of the Customer Success Manager is to act as an advocate for our customers. You will oversee a portfolio of customers to help them achieve business outcomes and foster greater adoption and usage of the ServiceNow products they have purchased through prescriptive guidance. You will bring ServiceNows best practices innovations and capabilities to help customers achieve their goals.
Oversee the customer outcomes engagement for customers in your portfolio understanding each customers needs and challenges
Ensure customers are technically healthy and on the most recent version of our product
Identify criteria for assisting your customers by using the Artificial Intelligence in the Impact Digital Experience
Promote ServiceNow customer success stories and processes
Ensure that customers obtain the maximum value from their ServiceNow investment and use their licenses
Work with ServiceNow teams to improve product adoption and increased footprint
Ensure any escalated client issues are resolved quickly using resources from across the company ecosystem
Qualifications :
To be successful in this role you have:
2 years of experience providing customer professional services or related business support
Ability to provide independent comprehensive services
Experience resolving issues through analysis
Experience in working collaboratively
ServiceNow accreditations or certifications a plus
Italian speaking
Expectation to come into our office in Dublin 23 times a week
Additional Information :
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by law.
At ServiceNow we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible remote and requiredinoffice.
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations including Export Administration Regulations (EAR) ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site.
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Fortune and Fortune Media IP Limited are not affiliated with and do not endorse products or services of ServiceNow.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
