JR Analytics Support Specialist Hybrid
JR Analytics Support Specialist Hybrid
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Analytics Support Specialist is primarily responsible for debugging issues and delivering standardized and defined technical support for our clients.
Responsibilities
Debugging customer issues by attempting to replicate in test environments.
Fulfill service requests and respond to technical incidents by executing actions based on standard operating procedures.
Prioritize research troubleshoot and resolve or escalate technical issues.
Document incidents and their resolution facilitating further resolutions to ensure all SLAs are met.
Interacting with Operations Client Services teams and Technology leaders to provide the best experience and service.
Maintain support documentation Standard Reporting Knowledge Base FAQs.
Strong understanding of technical troubleshooting skills and concepts along with strong verbal and written communication skills.
Qualifications :
Bachelors Degree
2 years experience in technical support or related areas.
2 years experience using SQL
1 year experience using Python and data analysis libraries such as Pandas and Numpy
1 years experience with ETL processes and tools like Apache Airflow for orchestrating ETL workflows
Nice to have: Databricks and basic understanding of containers orchestration tools.
Intermediate to advanced English level.
Solutionfocused attitude & change management mindset.
Able to work independently solve problems and learn new concepts.
Strong business acumen and analytic skills; able to translate findings into clear actionable insights.
Excellent communication skills with the ability to effectively interface across crossfunctional technology teams and the business stakeholders.
Fundamentals and interest in application support infrastructure knowledge with a software engineering background.
Additional Information :
Our Benefits
- Flexible working environment
- Volunteer time off
- LinkedIn Learning
- EmployeeAssistanceProgram (EAP)
About NIQ
NIQ is the worlds leading consumer intelligence company delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023 NIQ combined with GfK bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insightsdelivered with advanced analytics through stateoftheart platformsNIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100 markets covering more than 90 of the worlds population.
For more information visit NIQ
Want to keep up with our latest updates
Follow us on: LinkedIn Instagram Twitter Facebook
Our commitment to Diversity Equity and Inclusion
NIQ is committed to reflecting the diversity of the clients communities and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce measurement and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative ActionEmployer making decisions without regard to race color religion gender gender identity or expression sexual orientation national origin genetics disability status age marital status protected veteran status or any other protected class. Our global nondiscrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: https://nielseniq/global/en/newscenter/diversityinclusion
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
