Team lead - Digital Collaboration Printing Services
Team lead - Digital Collaboration Printing Services
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
EXPERIENCE AND EDUCATION:
Essential Qualifications/Experience:
A minimum requirement of a Bachelors degree at a nationally recognised/certified University in a related discipline and 2 years postrelated experience
Or exceptionally the lack of a university degree may be compensated by the demonstration of a candidates particular abilities or experience that is/are of interest to NCI Agency that is at least 6 years extensive and progressive expertise in duties related to the function of the post
Proven experience in leading IT service teams ideally in a complex and highsecurity environment such as NATO or similar organizations
Strong background in ITIL processes and frameworks with a deep understanding of IT service management and delivery
Experience with project management methodologies (e.g. Agile) and leading crossfunctional teams
Familiarity with uniFLOW (Canon) or similar print management systems is a significant advantage
Sound knowledge of infrastructure networks and IT service management tools
Training/Certifications:
Certified ITIL Foundation (intermediate or advanced certification is a plus)
Project management certification (e.g. PMP PRINCE2
Lead mentor and motivate a team of IT professionals ensuring high level of performance engagement and continuous improvement. Fostering a culture of collaboration and knowledge sharing within the team
Oversee the endtoend IT service management lifecycle ensuring compliance with ITIL best practices. Manage incidents service requests changes and problems to maintain high service availability and quality
Cultivate and maintain strong relationships with internal and external stakeholders including NATO personnel to ensure clear communication and alignment of IT services with business objectives
Lead IT projects from initiation to completion ensuring timely delivery within budget. Coordinate crossfunctional teams manage resources and resolve any issues that arise during project
Track and report on key performance indicators (KPIs) servicelevel agreements (SLAs) and team performance. Identify areas for improvement and implement corrective actions as necessary
Drive continuous improvement initiatives evaluate emerging technologies and tools (including uniFLOW) and recommend enhancements to improve service delivery and operational efficiency
Ensure IT services are delivered in accordance with applicable security policies compliance requirements (e.g. NATO regulations) and industry best practices
Employment Type
Full Time
