American Girl Party Planner Part-TimeBenefitted

The Opportunity: The Party Planner is located at the AG Los Angeles Retail location and reports directly to the Restaurant Manager. This position is responsible for working oneonone with party guests to create a magical event through superior communication and organization according to AG specifications. If you have experience in customer relations event planning and or parties and have the ability to perform multiple tasks simultaneously in a highpressure fastpaced environment while maintaining a positive attitude we want to hear from you. 

What Your Impact Will Be: 

• Achieves and delivers timely steps of party and positive indicators on Customer Comment Cards. This includes communications with the customer prior to the event; creating and maintaining a pleasant ambiance in the dining room and party rooms; working with the party team to greet and seat guests in a timely manner share store and event information with guests take and deliver beverage and food orders upsell service the party throughout the event; prepare desserts and togo transactions deliver and process checks bus and reset tables daily clean up and restocking of supplies. 

• Meets sales goals and budgetary guidelines. Work with external vendors and place product orders in a timely manner. 

• Ensure customer satisfaction by providing an exceptional party experience and oversee resolution of customer service issues and requests in a gracious manner. 

• Executes events to AG standards including games crafts hair styling and skin care of dolls. 

• Maintain ongoing party communications with staff management and the Retail Sales and Services department. 

• Has knowledge and understanding of local and state health sanitation laws and follows food and workplace safety guidelines. 

• Assigns and complete daily tasks and side work assignments for FOH and BOH areas in a consistent and timely manner. 

• Has thorough knowledge of the InfoGenesis system and ensures transactions are completed according to company policy. 

• Takes the initiative to train teach and assist teammates including providing assistance to various areas of the restaurant when needed. 

Qualifications :

What Were Looking For: 

• Minimum of 6 months work experience in customer relations parties or events. 

• One to two years experience in a highvolume finecasual dining or related restaurant preferred. 

• Experience working with children preferred. 

• Current ServSafe certification preferred. 

• Good verbal and communication skills are required. 

• Must enjoy public speaking children and possess a warm and friendly demeanor. 

• May be required to perform diverse physical tasks including some heavy lifting (approximately 30 50 pounds) transporting full trays and bus tubs that weigh up to 30 pounds. Constant standing and walking and exposure to a loud working environment. 

• Ability to work a flexible schedule including nights weekends and holidays. 

The base hourly rate for this position is between $18 $21
**This range is indicative of projected hiring range however base hourly rate will be determined based on a candidates work location skills and experience.

Additional Information :

Dont meet every single requirement At Mattel we are dedicated to building a diverse and inclusive workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

How We Work:

American Girl is subsidiary of Mattel a purpose driven company aiming to empower generations to explore the wonder of childhood and reach their full potential. We live up to our purpose employing the following behaviors:

• We collaborate: Being a part of Mattel means being part of one team with shared values and common goals. Every person counts and working closely together always brings better results. Partnership is our process and our collective capabilities is our superpower.
• We innovate: At Mattel we always aim to find new and better ways to create innovative products and experiences. No matter where you work in the organization you can always make a difference and have real impact. We welcome new ideas and value new initiatives that challenge conventional thinking.
• We execute: We are a performancedriven company. We strive for excellence and are focused on pursuing bestinclass outcomes. We believe in accountability and ownership and know that our people are at their best when they are empowered to create and deliver results.

Who We Are:

American Girl is a premium brand for girls and a whollyowned subsidiary of Mattel Inc. (NASDAQ:MAT www.mattel a leading global toy and family entertainment company and owner of one of the most iconic brand portfolios in the world. We engage consumers and fans through our franchise brands including Barbie Hot Wheels FisherPrice American Girl Thomas & Friends UNO Masters of the Universe Matchbox Monster High MEGA and Polly Pocket as well as other popular properties that we own or license in partnership with global entertainment companies. Our offerings include toys content consumer products digital and live experiences. Our products are sold in collaboration with the worlds leading retail and ecommerce companies. Since its founding in 1945 Mattel is proud to be a trusted partner in empowering generations to explore the wonder of childhood and reach their full potential.

Mattels awardwinning workplace culture has been recognized by Forbes Fast Company Newsweek Great Place to Work TIME and more.

Visit us at https://jobs.mattel/ and www.instagram/MattelCareers.

Mattel is an Affirmative Action/Equal Opportunity Employer where we want you to bring your authentic self to work every day. We welcome all job seekers and all applicants will receive consideration for employment without regard to race ethnicity color national origin religion sex gender gender identity or expression sexual orientation veteran and protected veteran status disability status and or any other basis protected by applicable federal state or local law.

Pursuant to the Los Angeles Fair Chance Ordinance and the California Fair Chance Act qualified applicants with arrest or conviction records will be considered for employment.

Videos to watch:
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