Training Support Specialist
Training Support Specialist
Posted on :
17-03-2025
Employer Active
1 Vacancy
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Job Description
Description
Qualifications
Essential Job Duties and Responsibilities:
- Learn new software programs and train division personnel.
- Develop training aids and quick reference guides for users.
- Install personal computer and printer for new employees.
- Provide training to new employees on the computer system and hardware packages.
- Schedule and coordinate Skillware or other offsite training for new employees.
- Provide ongoing training support to division personnel.
- Update division personnel concerning changes in computer procedures.
- Serve as division office microcomputer system administrator by maintaining division distribution lists passwords and library of standard documents.
- Install computer hardware and software upgrades.
- Assist field staff personnel with agent training on software packages such as Open Crisp by preparing training materials and/or making training presentations.
- Accompany field personnel to install computer hardware/software in agents office.
- Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware.
- Division liaison with Information Technology department to identify and resolve division problems with computer communication network hardware or software.
- Perform other jobrelated duties as necessary.
Knowledge Skills and Abilities:
- Knowledge of or the ability to learn personal computers and software packages.
- Ability to learn Company specific software and new software products.
- Knowledge of or the ability to learn Rain and Hails products services and systems in order to assist users.
- Knowledge of or the ability to learn the terminology used by the insurance industry and the company.
- Ability to effectively communicate and maintain positive business relationships with company personnel outside resources and customers.
- Knowledge of organizational methods and ability to manage multiple tasks simultaneously.
- Ability to learn and develop skills with the use of Department equipment including computers software calculators telephone system etc.
- Ability to remain calm and professional during peak periods of activity.
- Ability to work from oral or written communication.
- Ability to travel away from home on a limited basis.
- Ability to maintain confidentiality related to all duties and responsibilities including marketing information product knowledge pricing processes and systems.
- Ability to assist in other workrelated areas as required.
Qualifications
High School or GED required. Previous experience with word processing and other software packages.College level computer coursework preferred.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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