Operations Manager - Mercure Melbourne Southbank
Operations Manager - Mercure Melbourne Southbank
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
The Hotel Operations Manager will be responsible for overseeing the daytoday operations of the Front Office and Food & Beverage departments. Your leadership will ensure excellent service delivery smooth communication between teams and the achievement of performance and financial targets. You will work closely with department heads to manage operations enhance the guest experience and drive revenue growth.
Key Responsibilities:
Operational Oversight: Manage the daytoday operations of both the Front Office and Food & Beverage departments to ensure seamless service delivery. Oversee guest checkins/outs reservations food and beverage service and event catering.
Guest Satisfaction: Ensure a high level of guest satisfaction in both departments. Address guest concerns promptly monitor feedback and implement solutions to improve the guest experience in both Front Office and Food & Beverage operations.
Staff Management & Development: Lead supervise and motivate teams across both departments. Provide training set goals conduct performance reviews and create a positive work environment that fosters teamwork accountability and excellence.
Financial Performance: Work with the General Manager to develop and manage departmental budgets track expenses and implement strategies to control costs while maximizing revenue. Monitor and adjust staffing levels inventory and resources to improve profitability.
Inventory & Resource Management: Oversee the management of inventory in both the Front Office (e.g. guest amenities supplies) and Food & Beverage (e.g. food beverages equipment). Optimize resource allocation to reduce waste and improve cost efficiency.
Collaborative Strategy: Work closely with senior management and other departments to align operational strategies enhance guest experiences and achieve revenue goals. Coordinate with marketing and sales teams to promote hotel services and create special promotions.
Performance Monitoring: Regularly review key performance indicators (KPIs) for both departments and implement action plans to improve operational efficiency guest satisfaction and financial outcomes.
Qualifications :
Proven experience in hotel management with specific expertise in both Front Office and Food & Beverage operations.
Strong leadership skills with a proven ability to manage teams improve performance and foster a collaborative work environment.
Excellent communication problemsolving and customer service skills.
Financial management experience including budgeting cost control and revenue maximization.
Knowledge of hotel management software pointofsale systems and operational best practices.
A degree in Hospitality Management Business Administration or related field is preferred.
Ability to work flexible hours including weekends holidays and evenings as needed.
Additional Information :
Whats in it for you
- An opportunity to Work Your Way Learn Your Way and experience Benefits Your Way at Accor
- Ability to really contribute and feel pride in knowing you have made a difference to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Be mentored by experienced Accor Hospitality professionals who want to see you succeed!
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
