ENGINEER - CUSTOMER SERVICE
ENGINEER - CUSTOMER SERVICE
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Receipt of inquiries for nonstandard parts and products from customer service department.
Prepare detailed cost breakdown as per the scope including detailed material take off activity wise resource requirements subcontracts indirect costs etc.
Prepare independently detailed cost estimates from initial stages and process them till finalization.
Establishing good relationship with the customer handling complaints and giving timely feedback and progress reporting to the customers
Calculating the machining time and process cost.
Selection pricing and preparation of proposals where necessary working with the Engineering departments.
Creating processes and procedures
Analyze the order intake from the different customers (regions) and compare them with yearly plan. Discuss any short fall in orders with customers and prepare the order forecast
Reporting requirements of the company / department
Take ownership and work proactively with the corresponding team to clear the Back Orders.
Ensure OTD & OTIF as set target in KPI.
Ensure effective implementation of pull system in the for the material to provide better serviceability to customer.
Review and managing processes and procedures for IMS audits
Commits to meeting the expectations and requirements of internal and external stakeholders.
Interacts regularly with stakeholders to gain feedback and to ascertain ways to improve services
Knowledge about Credit debit note & FOC order process flow.
Reviewing of customer POs and ensuring clean order entry in the business system involving contract review procedure.
Liaise with Engineering Manufacturing Dispatch and Finance departments to ensure safe and timely delivery of products at customer sites; and statutory requirements are complied to
Material requirement and machining time analysis.
Replenishment order preparation.
Work orders and process sheet monitoring.
Preparing the Operation reports for OTD & OTIF weekly & Monthly.
Reporting requirements of the company / department
Qualifications :
Maintaining the OTD 95
OTIF Target 75 FY24
Costing Accuracy 100
Order Failure Analysis weekly
RCA Order delay
BE Or Diploma in Mechanical or Industrial Production
Minimum 3 to 5 years experience with significant proven supervisory experience.
Metallurgy Knowledge
Understanding of SAP (PP & MRP)
MSOffice
Must possess excellent interpersonal skills
Team player
Ability to manage a variety of crossfunctional team members.
Excellent written verbal and presentation skills
Excellent organizational and followup skills
Competent in problem solving planning and decision making
Additional Information :
With colleagues stretching across the globe we are proud of our diversity. To foster inclusivity we run employee resource groups (ERGs) to provide a safe space for employees to connect and support each other. Our crossbusiness ERGs include Veterans Pride Network Black Employee Network Network and Neurodiversity.
Across our company we recognize excellence culminating in the Smiths Excellence Awards our annual celebration of the most extraordinary activities people and projects that best showcase our strengths and help drive our business forward. We announce these on our annual Smiths Day a global celebration of Smiths around our network.
Join us for a great career with competitive compensation and benefits while helping engineer a better future.
We believe that different perspectives and backgrounds are what make a company flourish. All qualified applicants will receive equal consideration for employment regardless of race colour religion sex sexual orientation gender identity national origin economic status disability age or any other legally protected characteristics. We are proud to be an inclusive company with values grounded in equality and ethics where we celebrate support and embrace diversity.
At no time during the hiring process will Smiths Group nor any of our recruitment partners ever request payment to enable participation including but not limited to interviews or testing. Avoid fraudulent requests by applying jobs directly through our careers website Careers Smiths Group plc
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
