Service Coordinator
Service Coordinator
Posted on :
25-03-2025
Employer Active
1 Vacancy
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Job Description
Service Scheduling and Coordination:
- Plan and schedule service activities for control panel installation maintenance and repairs.
- Assign tasks to service technicians based on their expertise and availability.
- Monitor service requests and ensure timely resolution.
Customer Interaction:
- Act as a primary point of contact for customers regarding service inquiries and complaints.
- Provide updates on service progress and ensure customer satisfaction.
- Gather feedback to improve service quality.
Technical Support:
- Assist in troubleshooting and resolving control panelrelated issues remotely or onsite.
- Collaborate with engineers and technicians to address complex problems.
Documentation and Reporting:
- Maintain records of service activities including job orders maintenance schedules and spare parts inventory.
- Prepare reports on service performance and metrics for management review.
Coordination with Internal Teams:
- Liaise with production engineering and sales teams to align service activities with organizational goals.
- Ensure the availability of spare parts and tools required for service tasks.
documentation,customer interaction,communication,service scheduling,coordination,spare parts,customer satisfaction,technical support,control panel
Employment Type
Full Time
Key Skills
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