Customer Support Representatives
Customer Support Representatives
Posted on :
25-03-2025
Employer Active
1 Vacancy
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Job Description
Our client operates in the travel and tourism industry specializing in delivering seamless travel experiences across Africa and beyond.Due to expansion they are in need of Customer Support Representatives.
Job Summary
Job Summary
Our client is seeking enthusiastic Customer Support representatives to provide topnotch assistance to their clients. You will be the voice of the company ensuring a seamless and delightful experience for every traveler.
Job Responsibilities
- Assist customers with inquiries bookings and issue resolution via multiple channels (email phone and chat).
- Provide exceptional service by addressing customer concerns promptly and professionally.
- Document customer interactions and feedback for continuous improvement.
- Collaborate with internal teams to ensure customer satisfaction.
Job Requirements
- Higher National Diploma or equivalent (Bachelor s degree preferred).
- Proven experience in customer service or support roles within the travel industry.
- Excellent communication and interpersonal skills.
- Proficiency in CRM software and customer support tools.
- Ability to multitask and handle highpressure situations. Strong problemsolving skills and attention to detail.
- A positive attitude and commitment to delivering outstanding customer experiences.
- Knowledge of travel industry solutions such as Amadeus and Sabre along with experience in African tourism will be considered a valuable asset.
Requirements
Employment Type
Full Time
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